Monitor and take corrective action for problems while minimizing customer impact.
- Create and / or update internal tickets to document monitoring and recovery steps.
- Perform routine maintenance procedures as required by policy or procedure.
- Maintain metrics as defined by management.
Education :
Bachelor’s degree or equivalent experience
Knowledge / Experience :
- Candidate will require basic knowledge of routing / switching, tunneling, security operations / engineering,MPLS.
- à This is the objective since they might not know our environment à OCC Entry Level Demonstrates ability to function in 2 of the 5 expertise areas in the OCC.
Unix, Mainframe, Production Control, Debit, Network) and is proficient in 1 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC.
- Firewall experience
- 1 year or relevant experience required
Skills / Abilities :
Effective problem / troubleshooting skills’ written and verbal communication skills; organization and interpersonal skills.
Work Conditions :
- Some on-call responsibility and occasional off hours work required.
- 12 Hour Shift work.
- Work one weekend day per work week."
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