Senior Manager-Pay Over Time Product Strategy

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand.

You can create digital experiences from payments to rewards to servicing that keep us connected to our customers and serve them at every touchpoint.

From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

This Senior Manager will play an integral role in driving spend confidence by optimizing and innovating spending features on Premium Products and helping to grow our share of spend & lend.

This position provides the opportunity to lead critical, strategical, cross-functional workstreams for a high priority product.

Primary Responsibilities

• Define vision, playbook, and roadmap to drive growth with spending features such as Check Spending Power, Global Limits, NPSL etc.
• Integrate customer research, product knowledge and market analysis to identify new opportunities with spending features and convert into actionable product requirements.
• Collaborate with key partners including Risk, Pricing, Product Development, Finance, Premium Products, Marketing and Legal & Compliance.
• Partner with product development teams to deliver on capability roadmap.
• Define and set up customer engagement monitoring with the features and evaluate performance of feature enhancements.

Minimum Qualifications

• Customer Centric : You strive to understand CM behavior and constantly put yourself in CMs’ mentality
• Strategic : You are intellectually curious and have superior problem-solving skills to leverage your understanding of customer engagement, marketing KPIs, spending and lending economics to help unlock value
• Innovative and Creative : You are not afraid to test and apply new knowledge and experiences to address evolving CM borrowing needs in innovative and creative ways
• Collaborative : You are known for your thought-leadership with the ability to engage, influence, and inspire cross-functional partners to drive collaboration and develop shared vision
• Methodical : You are a strong project manager with a keen attention to details and excellent organization skills who knows when / where / how to prioritize effectively and courageously

Salary Range : $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago