AWS Connect Technical Architect

We are a leading partner to the world's major cloud providers. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most.

Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities like data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with pre-configured industry solutions to shape, move, build and operate our clients' businesses in the cloud.

We combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design - with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve.

Are you ready to step up to the New and take your technology expertise to the next level?

Accenture is looking for passionate and customer obsessed AWS cloud full stack developers to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customers, customers).

You'll work with smart people across our industry specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

The AWS Practice within is home to our deepest AWS experts and supports Accenture's more than 1,500 certified AWS architects across the company.

Join our team and be among Accenture's most talented AWS practitioners, our AWS SWAT team. The group is responsible for Accenture's most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG).

AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment.

At Accenture, you can lead the world's largest enterprises on the path to native cloud transformation and serverless, on the leading edge of cloud.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

Choose Accenture and make delivering innovative work part of your extraordinary career.

Learn more about our AWS careers here : AWS cloud careers page

You are :

A motivated, driven technical Sales and Solution SA for Amazon Connect. You enjoy using your contact center and customer experience knowledge to solution and deliver innovative solutions that help our clients improve the services they provide.

Driven by curiosity, you explore how new technologies can be applied to solve challenging business problems. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.

The work :

• Specialized Technical Sales for Customer Experience solutions utilizing Amazon Technologies
• Drive full end to end Sales and Technical Solutioning from origination and initial client conversations, thru discovery, design and transition to delivery
• Work directly with client's Executives and Technology Leaders to Design AWS architectures and environments
• Design Amazon Connect / Lex / Pinpoint Architectures that optimize AWS capabilities and Accenture's assets and differentiation.
• Collaborating within a project team to solve complex problems

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's what you need :

• Minimum 5 years' experience in the contact center or PBX industry
• Minimum 3 years' experience with sales and technical design for Amazon Connect and related technologies
• Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Bonus :

• At least 1 AWS Associate Level Certification
• Hands on Experience with Amazon Connect, Amazon Lex, and / or Amazon Pinpoint
• Experience with intent analysis and conversational chatbots
• A customer obsession mindset

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $93,400 to $224,600

Colorado $93,400 to $194,100

District of Columbia $99,500 to $206,700

New York $86,500 to $224,600

Maryland $86,500 to $179,700

Washington $99,500 to $206,700

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale.

We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song.

These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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