Financial Customer Support Associate 10:30A-7P

JOB DESCRIPTION

This position will be based at our headquarters in Stow, Ohio and work on a hybrid schedule : Tuesdays through Thursdays in office, and from home Mondays and Fridays.

Join Our Dynamic Financial Services Team and Propel Your Career Forward!

Are you passionate about delivering exceptional customer service and eager to dive into the world of financial solutions?

Matco Tools is seeking a detail-oriented, problem-solving enthusiast to join our Financial Services team. This is more than a job;

it’s a chance to make a significant impact in the lives of over 1,900 franchisees and 80,000 technicians.

WHAT YOU WILL DO

• Drive Change : Take charge of account transfer requests and ensure the accuracy of customer information.
• Communicate with Impact : Engage directly with customers to provide stellar service and clear guidance on payment solutions.
• Prioritize for Success : Manage your workload effectively, focusing on high-impact activities.
• Innovate and Document : Contribute to process documentation and engage in ad-hoc analysis to improve operations.
• Explore and Investigate : Take on projects as they arise and delve into fraud investigations to safeguard our interests.

At Matco Tools, we invest in your growth and success. We’re looking for someone with :

• A minimum of 6 months in collections within a call center environment.
• A self-motivated and goal-oriented mindset.
• Unwavering integrity and excellent account management skills.
• The ability to thrive with minimal supervision and collaborate effectively in a team setting.
• Proficiency in Excel and Word.
• Must be able to work Monday through Friday 10 : 30 AM - 7 : 00 PM

Your Fit Factors :

• A keen eye for detail and a commitment to quality.
• Exceptional time management and organizational skills.
• The tenacity to tackle challenges head-on.
• A continuous drive for improvement and a sense of urgency in task management.
• The flexibility to adapt and the initiative to take charge.

This role, based in our Stow office with a hybrid work model, offers you the opportunity to grow professionally while making a tangible difference.

If you’re ready to step into a role that challenges and rewards you, apply to become a part of our Matco family today!

BENEFITS

Annual bonuses / incentives (depending on position)

Immediate company benefits (medical, dental, vision, life, etc.)

401k with company match

401k defined contribution after 1 year of service

High level of employee engagement

Walking path and gym equipment onsite

Food trucks on site during the summer

Dress for your day - every day casual / jeans

Employee discounts

15 days vacation + 4 floating holidays + 8 paid holidays

Paid maternity & paternity leave

Tuition reimbursement

Student loan payment assistance

Hybrid work environment (2 days remote)

Annual Day of Caring for employees to volunteer

Discounts on tools

Annual team building events

LI-JH1

Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."