Digital Experience Lead/Analyst

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals.

Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals.

Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Come join us in delivering better outcomes for our clients around the world!

As a member of the Global Marketing team, the Digital Experience Lead / Analyst will help shape our digital experience so that it genuinely helps our clients around the globe.

The role will ultimately be responsible for ensuring that for defined client groups we are serving their needs as well as the needs of our regional businesses.

This will involve shaping the digital strategy, collaborating with other teams and leading a team.

What are the ongoing responsibilities of the Digital Experience Lead / Analyst?

• Partner with our Client Research team to build a comprehensive picture of the clients we serve and their needs of us. This should include building a roadmap of research.
• Become the point person for driving the digital experience within our regional businesses. Ensuring stakeholders understand and align to a roadmap of client improvements.
• Create strategies that enhance our clients experience addressing specific needs whilst bringing some delight.
• Bring together multiple journeys that serve defined client groups.
• Partner with Product Owners within delivery teams to define and ship a prioritised list of improvements
• Work with UX Architects to produce journeys that meet client needs.
• Work with our Core Digital function to roll out new experiences globally.
• Create a framework to measure the effectiveness of client journeys.
• Becomes the voice of client within larger projects that look to deliver new capabilities into the business.
• Foster a culture of experimentation and continuous testing to drive data informed decision making and innovation

Experience

• Higher education qualification
• 5 years experience within a digital experience role
• A proven track record of delivering successful digital products and services that meet the needs and expectations of the customers and stakeholders.
• A strong knowledge of the latest technologies, tools, and best practices in digital design and development, including web, mobile, and emerging platforms.
• A creative and strategic mindset, with the ability to think outside the box and propose innovative and effective solutions.
• Excellent communication and collaboration skills, with the ability to work effectively with diverse teams and stakeholders.
• Desirable experience delivering across multiple countries
• Desirable experience in Financial Services

Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary-designed to support the whole person and to recognize their time, talents, and results.

Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks.

There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience.

At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation.

We expect the salary for this position to be $148,300.00 - $168,000.00.

LI-Hybrid

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton.

We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle.

We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include :

• Three weeks paid time off the first year
• Medical, dental and vision insurance
• 401(k) Retirement Plan with 85% company match on your pre-tax and / or Roth contributions, up to the IRS limits
• Employee Stock Investment Program
• Learning and Education Assistance Program (LEAP)
• Purchase of company funds with no sales charge
• Onsite fitness center and recreation center*
• Onsite cafeteria*
• Only applicable at certain locations

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to redacted .

In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for.

It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.