Job Description
Description
Monitor and operate a public safety answering point including emergent and non-emergent calls for service.
Disseminate and receive information to / from first responders in the field, providing situational awareness during emergency calls.
While maintaining the constant status of field units and updating dispatch information.
Administers routine and emergency call assignments and operations per established guidelines.
Track departmental data and prepare / maintain respective reports as necessary.
Responsible and accountable for completeness and accuracy of paperwork related to his / her position prior to completion of shift.
Responsible for generating applicable reports and checking for accuracy.
Ability to work a rotating shift schedule, including nights, weekends and holidays.
Work overtime as required.
Provide exceptional customer service to all customers, both internal and external.
Maintain a working knowledge and or use of continually evolving equipment and applications.
Maintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the Communication Center.
Maintain all department-required certifications.
Desired skills
Work with other departments to ensure a team-oriented environment is maintained.
Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.
Maintain performance levels consistent with departmental standards.
Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
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