Responsibilities :
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements :
- Knowledge and experience on windows 7 OS
- Good to have knowledge in AD and smart hands and feet support.
- Good to have knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool ex Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required;
Bachelor's Degree preferred.
Embedded & Desktop Linux Systems Engineer - Optimisation
Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. Our teams partner with specialist engineers from major silicon companies to integrate next-generation features and performance enhancements ...
Desktop Support Engineer
Job Details: Service Desk Support Microsoft InTune experience (Ideally certified) Excellent communication and ability to work comfortably with executives.Experienced with MS Windows (level 1 knowledge of MS products) Experienced with Lenovo Hardware Networking experience is not required....
Desktop Engineer
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Ensure that each Desktop Device i...
Onsite IT Support or Desktop Support Engineer
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. ...
Desktop Support Engineer (Contract-to-hire)
Desktop Support Engineer - . Responsible for assisting with the imaging of desktop clients. ...
Technical Support Engineer
Technical Support Specialist/Engineer in our Customer Success department. Work with VIDA partners to support the integration of products. ...
Desktop Support Professional
The Desktop Support Professional supports University-managed computers, software and peripherals for coaches, staff, and student-athletes. This position will assist the Service Desk manager in day-to-day in-person tech support for the University of Minnesota - Intercollegiate Athletic department, as...
Level II IT Technician: On-site & Remote Support Position
Level I - II IT Technician: On-site & Remote Support Position. Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having gr...
IT Help Desk Support Technician
The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a talented team of IT professionals that demonstrate superb technical competency, delivering mission cri...
Desktop Support Technician
We're seeking a Full-Time Senior IT Support Engineer to excel within an Onsite (hybrid schedule) work environment. Deliver high-quality, executive-level user support to financial services clients both on-site and remotely. Extensive expertise in macOS and Windows Desktop environments. Experience in ...