Experienced Front Desk Receptionist for South Tampa High End Salons

Job Description

Job Description

OPPORTUNITY FOR ONE SUPERSTAR!

With two salons in South Tampa, Monaco Salon already has an established and highly productive team that operates with a high degree of excellence and integrity unheard of in the beauty industry.

Monaco Salon was recently voted TOP 200 Salon in the country by Modern Salon.

We partner with team players that are positive, motivated, and ready to soar with the eagles while dreaming big dreams and realizing them.

We are expanding and have ONE available position for a team player who has the same character traits we have. If this is you, then partner with us in forging your future as a Front Desk Salon Coordinator.

Function : Responsible for exceeding guest expectations through extraordinary customer service including guest greeting, reservations, facilities, and adherence to salon policies and procedures.

Interaction :

• The Front Desk Receptionist reports directly to the Salon Manager.
• The Front Desk Receptionist has extensive interaction with the Salon Owner, Monaco Salon Guests, Front Desk Associates, Masters, Designers, and Artists.
• The Front Desk Receptionist also has interaction with various people throughout the company including Managing Partners, Accounting, Inventory, and Marketing.

Summary of Duties and Responsibilities Essential Functions :

Front Desk

• Answer telephones always using Monaco Salon dialogue
• Greet all guests immediately upon entrance into Salon
• Offer and provide each guest with a beverage and magazine after greeting
• Book all guest reservations
• Consistently practice the re-booking system with each guest
• Review future reservations for oversights / errors / omissions
• Follow up on calls and requests from guests and staff
• Ensure confirmation calls have been completed
• Make new guest thank you calls
• Promote any and all salon promotions
• Stock retail products in the take-home area
• Open and close registers including credit card transactions, cash counts, deposits, and reports.

Hair Traffic Control

• Walk the salon floor for 5 of every 30 minutes throughout the day
• Ensure the salon is clean inside and outside including reception and retail display
• Sweep salon floor as needed
• Remove used glasses and napkins from design centers and color lounge as guests are finished
• Wash, dry, and fold towels as needed
• Stock and pick-up rest area throughout the day as needed

Education and Facilities

• Participate in ongoing education to continuously improve knowledge, skills, and abilities
• Update supply list for Target and Walmart (envelopes, beverages, receipt paper, pens, request forms, etc.)

Other

• Perform other duties as assigned
• Attend all salon meetings and team celebrations
• Present an appropriate Monaco Salon image at all times including apparel and attitude
• Demonstrate and foster a culture of customer service, continuous process improvement, effective working relationships, and personal responsibility for the integrity of all work

Physical Demands :

• Must have adequate vision, speech, hearing, and physical ability to perform essential job functions with or without reasonable accommodations
• Must be able to lift and carry 30 pounds
• Must have full body rotation and mobility (i.e., bending, stooping, twisting, lifting, and reaching)
• Must be able to walk, and stand on feet for 12 hours per day ( Schedule is 3 days a week 9 : 00 am - 9 : 00 pm)

Qualifications and Requirements :

• Establish and maintain Monaco Salon culture
• Creative / Innovative / Ability to think out of the box
• Excellent follow-through
• Proven performer
• Ability to lead
• Relationship builder
• Strong work ethic
• Leadership potential
• Teambuilding
• Proactive

We offer a competitive hourly wage of $17, as well as additional benefits including :

• Discounts on hair services and products.
• Health insurance, vision, and dental benefits.
• Opportunities for professional development and advancement.

If you are passionate about the beauty industry and have a desire to work in a high-end salon environment, we want to hear from you.

Please submit your resume and cover letter for consideration. We look forward to meeting you!

Visit us online at MonacoSalons.com

https : / / www.instagram.com / monacosalons /