About the Job :
We are seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly.
Critical results include :
- Phone calls answered promptly and hold times kept to a minimum and according to contract.
- Passenger database maintained accurately and new entries complete and accurate.
- Reservations complete and accurate, all pertinent information available.
Job Responsibilities :
- Answer passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
- Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare / rider type or other important field entries.
- Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
- Maintain accurate records and appropriate filing systems.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
- Ability to handle multiple tasks accurately and effectively.
- Excellent customer service.
- Professional demeanor and appearance.
- Reliable in attendance.
- Team player and helpful to staff, management, and peers.
Talent Requirements :
- High School diploma or equivalent; some college preferred.
- Previous clerical, data entry, customer service experience preferred but not required.
- Must be able to fluently speak, read, and write English. Bilingual (Spanish) a plus!
- Customer service.
- Data entry.
- Knowledge of service area.
- General knowledge of windows-based computer operating systems.
- Ability to communicate effectively on all levels.
- Ability to use multi-line phone system.
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