Director of Service Operations

Job Category : Full time / Direct Hire

Compensation : $125,000- $165,000 / year + Comprehensive Benefits and Bonus

BBSI has joined forces with a leading commercial backup power systems company, known for its unmatched technical quality and exceptional customer service.

We are in search of a dynamic Director of Service Operations to lead our team.

The Director of Service Operations provides oversight of operations with overall responsibility for production, quality, and maintenance in a multi-service platform environment for service repair, failure analyses, and customer-related issues.

Provides strategic and tactical direction for administration, development, and delivery of all Service Operations programs and initiatives applicable.

Effectively achieve results through others and lead a wide range of individuals across multiple disciplines.

Roles and Responsibilities :

• Oversee three departments with a staff of 28 office and field technicians across two offices in the Anaheim and San Diego areas.
• Lead the implementation and accelerated growth of a first-class service repair and maintenance operation
• Ensure the organizational structure, technical capability, resources, and processes exist to achieve the current and future objectives of the operation.
• Ensure the timely and accurate completion of all customer-requested service and maintenance repairs
• Integral participant with Services leadership team to ensure the department is managed and in line with the strategic plan.

Interactions may involve special skills, such as negotiating with vendors or management or attempting to influence senior-level leaders regarding matters of significance to the organization.

• Develop a well-motivated and cohesive management team to accomplish business objectives by means of leadership and team-building initiatives.
• Lead the organization to improve quality, efficiency, reduce waste, drive margins and control and minimize labor overtime, and repair expenses.

Drive best practices and change throughout the department to ensure consistent, high quality and repeatable performance.

• Participate with other senior managers to implement Services strategic plans and objectives. Provide input into decisions on administrative or operational matters and ensures effective achievement of objectives.
• Instill a lean methodology and mentality of continuous improvement within management and staff.
• Attract, retain, and motivate a high-performance organization capable of driving excellence.
• Cultivate a healthy work environment aligned with company culture and values
• Develop leadership personnel within the organization in order to enable future departmental and company growth

Qualifications :

• Qualified candidates will have a bachelor's degree or equivalent. Advanced degree preferred.
• 10+ years’ experience leading high-paced mechanical repair with a proven track record of increased responsibilities throughout the career profile.
• Strong understanding of mechanical compliance requirements.
• Strong business acumen in repairs, logistics, quality, planning, and regulatory desired.
• Must possess strong leadership skills to provide mentoring and training.
• Must possess excellent interpersonal, verbal, and written communication skills.
• A track record of milestone achievement, operational excellence, and strong cross-functional skills. Recognized as a do-er who is willing to work broadly to resolve issues in an inclusive way.
• Prior success in building an organization, with a track record of recruiting, motivating, and developing top talent.
• Ability to multi-task and adapt to change without losing focus of priorities
• Excellent knowledge of Administrative operations and computer skills
• Strong initiative in decision-making and assumptions of responsibilities
Benefits :
• Bonus
• Bonus
• Medical
• Dental
• Vision
• 401k
• Vacation
• Holiday
• Sick

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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