THE JOB
As part of the event staff team, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show.
You will report to the General Manager.
WHAT THIS ROLE WILL DO
- Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
- Providing assistance to all positions and communicating effectively with others to enhance guest experience
- Assist with keeping the venue safe, clean and presentable to the guest.
- Resolve guest complaints or problems.
- Examine tickets or passes to verify authenticity.
- Provide assistance to with guests with special needs, such as helping with seat accommodations.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- May assist in verifying staff credentials to generally restricted areas.
- Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and / or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
- Assist patrons by giving directions places inside or outside the venue.
- Ensure guests are safely enjoying the show.
- Providing assistance to all positions and communicating effectively with others to enhance guest experience
- Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
- Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas
- Assisting guests regarding the timing of the supporting acts and headliner acts
- Constant observation of lounge area, upholding the ambiance of the lounge or seating section
- Show CARE by participating in venue recycling efforts before, during and after the show.
- Additional tasks as requested by management.
WHAT THIS PERSON WILL BRING
- High School Diploma or equivalent preferred
- At least 1+ year in a guest service role preferred
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
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