Billing Operations Team Supervisor

ENT and Allergy Associates, LLP and Quality Medical Management Services USA, LLC is seeking a self-motivated, people-friendly full time Billing Operations Team Supervisor for our Corporate office location.

Supervisor Role Expectations :

• Adheres to standards of professionalism set by the Practice; demonstrates professionalism in behavior, dress, attendance, punctuality and courtesy towards patients and staff
• Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, practice and staff members
• Functions as a member of a team and promotes a positive work attitude fostering teamwork and acceptance of management decisions
• Works closely with Billing Operations Manager.
• Leads by setting a good example (role model)
• Handles difficult situations with professionalism
• Maintains a positive attitude
• Demonstrates good judgment in escalating difficult situations and people to the manager
• Reviews all processes for efficiency and implements improvements as necessary
• Determine department staffing, evaluate employee performance and make recommendations concerning hiring and terminations
• Interact with various managers and PSA's to resolve and improve patient issues and interdepartmental processes
• Guides, and educates the staff to areas of focus
• Supports managements goal of utilizing the electronic features of our computer system, as opposed to paper
• Exercises discretion and judgment
• Holds individuals accountable for completing tasks
• Motivates and inspires team members
• Interviews candidates for available positions in the department
• Help and develop the team members
• Reports directly to Billing Operations Manager

Essential Knowledge & Responsibilities for Billing Operations Team Supervisor include but are not limited to :

• Supervise the day-to-day operations of The Billing Operations Team
• Must be up to date on all information regarding insurance practices provided by the collections team.
• Making sure the staff always keeps a professional, happy, respectful tone with the patients
• Enforce all policies and procedures for the department
• Train all incoming new staff
• Review all procedures with staff when required.
• Implementing all special project reports within the staff members
• Review the Significant Event report when needed
• Monitoring the follow up techniques within the department
• Answering all email inquiries on a daily basis from the staff, the offices, collection agencies, and patients.
• Assisting the patients that are requesting a supervisor or escalated issue.
• Triage all patient inquiries to the correct office location or department
• Confirming all batches are closed on a daily basis
• Confirming all payment plans are worked and up to date on a weekly basis
• Monitoring that the staff is logged in to the que during their scheduled hours
• Working closely with our outside collection agency including but not limited to the dispute portal, emails, and various reports provided.
• Reporting all payments and adjustment with our outside collection agency
• Monitoring all reports are done on a weekly basis in regard to our outside collection agency, and pre collection agency.
• Any other duties that arise throughout the day needing the supervisor's assistance
• Prior experience and understanding of medical insurance.
• excellent customer service.

Hybrid Schedule : Monday - Friday 7 : 30am - 4pm

We offer a competitive salary with a comprehensive benefits package, including medical and dental coverage.

Please note : ENT and Allergy Associates, LLP and Quality Medical Management Services USA, LLC is an E-Verify employer.

About ENT and Allergy Associated, LLP (ENTA)

ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy and audiology practice in the nation with 46 offices and over 220 physicians.

Each ENT and Allergy Associates clinical location provides access to a full complement of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Disorders of the Inner Ear and Dizziness, Asthma, Clinical Immunology, Diagnostic Audiology, Hearing Aid dispensing, Sleep and CT Services.

ENTA has a clinical alliance with The Mount Sinai Hospital for the treatment of diseases of the head and neck and esophageal cancer and a partnership with the American Cancer Society to educate and treat patients with smoking disorders and cancer.

The Practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.