Lead Care Manager

Job Description

Job Description

Every person deserves compassion, dignity, and the safety of a place to call home.

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs.

IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

Lead Care Manager is a client-facing, community-based care management role wherein populations of focus are sought out, engaged, assessed, enrolled, and advocated for on a routine basis.

This is an outreach-based role requiring adherence to and application of evidence-based practices, knowledge of client and service barriers as well as social determinates of health, and providence of appropriate coordination of services to populations of focus.

The pay range for this position is $23.00 - $26.00 per hour, depending on experience.

Responsibilities

Client Care :

• Lead Care Managers will be responsible for all members’ needs, regardless of setting, such as but not limited to :
• Implementation of care management plan
• Identification of barriers to treatment and medication management.
• Assist with navigation of physical health, behavioral health and social services.
• Monitoring and supporting treatment adherence.
• Assisting in attaining established goals
• Coordination of all appointments including accompaniment to the scheduled appointment when necessary.
• Monitoring referrals and following up to ensure services are accessed.
• Successfully facilitate transitions among facilities.
• Verifying optimal communication among all service providers.

Documentation :

Lead Care Managers will be responsible for appropriately navigating and documenting all engagement frequency and content in Illumination Foundation’s EMR in accordance with standards of practice as required by Illumination Foundation and associative contract entities.

These practices include :

• Incrementally documenting all aspects of a client care plan, including goals met as well as goals forthcoming.
• Documenting level of engagement such as frequency and duration of encounters.
• Documenting evaluative client case details which factor into decisions made to referral clients to alternative resources.
• Documenting obtained client records, such as vitals documents, insurance cards, SSI award letters, etc.
• Documenting client disengagement as well as engagement.

Preferred Experience / Minimum Qualifications

Required :

• High School Diploma or equivalent.
• 2 years relevant experience.
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.

Preferred :

• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO / year
• 6 days sick PTO / year
• 10 days holiday PTO / year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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