Business Systems Analyst-Operations

Job Summary

Supports warehouse management system within the distribution center. Works with key system users to optimize and improve system performance.

Provides expertise in distribution and packaging systems coordinates or leads system change efforts and troubleshoots critical production issues.

Essential Functions

Solution Definition and Documentation :

• Collects and documents Users / Business processes and requirements for solutions.
• Participates / collaborates with the local operations teams to document Functional and Systematic process flows.
• Evaluates local and global system development proposals and provides analysis to local management on likely impacts.
• Provide expertise and problem resolution to the functional departments when issues extend outside the knowledge of the functional department Key / Super Users and or local Systems Specialists.
• Research, communicate and demonstrate best practice opportunities for the local / regional organization, allowing key decision makers and local / regional managers the opportunity to leverage best practice as a strategic and competitive advantage for the organization.

Project Execution :

• Leads local projects for software changes and system configuration changes.
• Deals with project plans and is able to clearly articulate roles, project goals, and timelines for local projects.
• Adheres to project standards defined by the project manager.
• Accurately employs corporate methodology and documentation tools.
• Proactively carries out local project support / administrative functions.
• Establishes responsible deadlines and personal work plans and manages time effectively.
• Plans and lead testing, implementation, training, support and documentation activities for local projects.
• Assists developers internal and external through provision of functional specifications and walkthroughs.
• Provides reporting to local management on project progress and issues
• Acts as the local systems representative and SME on larger global projects.
• Facilitates communication, cooperation, and knowledge sharing with the end user community across the regional area and with the other local / regional Business Analysts to ensure a global system.
• Participates in / supports the implementation of global systems for local sites.
• Supports testing efforts and test data / results validations for external sites in local systems.

Testing and Validation :

• Develops Use Cases and Testing / Validation Scenarios as part of Functional Requirements for software or system configuration changes.
• Prepares detailed testing scripts based on final design documents (Technical Specifications) .
• Accurately and efficiently executes test plans and reports test results
• Assembles and documents all test / validation results using appropriate company methodology and systems.
• Understands local / regional regulatory testing requirements.

Data Collection, Analytics and Reporting :

Able to capably use available system tools (Business Objects, SQL, RedPrairie / JDA reporting tools) to gather and prepare data

for reports and analytical tasks.

• Designs or prepares reports using approved system tools.
• Uses prepared data to perform analysis of system behavior and respond to ad-hoc reporting requests.

Operational Production Support :

Acts as second tier Production Support for system issues in support of Systems Specialists and Key / Super Users.

Qualifications

Knowledge, Skills and Abilities :

Communication

• Listens to others and accepts input from team members.
• Clearly articulates ideas and thoughts verbally.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.

Technical Understanding

• Acts as the local SME in one or more application or functional area / process.
• Understands basic Internet and client / server architectures.
• Understands basic Database Architecture and is able to employ SQL and SQL related tool to perform analysis or provide business intelligence.
• Proficient in Microsoft Office suite (Excel Intermediate+ level required).
• Has a good grounding in logistics applications including WMS, ERP, Carrier Manifest,

Packaging and Peripherals (RF / Printers) systems.

Has an understanding of the relationship between business processes and ERP systems.

Problem Solving

• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing user group needs.
• Generates innovative solutions by approaching problems with curiosity and open Business Systems Analyst-Operations

Leadership

• Displays a positive attitude.
• Demonstrates flexibility in day-to-day work.
• Sets high standards of performance for self.

Teamwork

• Establishes harmonious working relationships with team members and the logistics user community.
• Appreciates each team member's contributions and values each individual member.

Working with the User Group and Suppliers

• Values internal and external contacts and responds to their needs as they arise.
• Establishes effective working relationship with all contacts.
• Follows established communication guidelines.
• Uses good judgment in what and how to communicate with contacts
• Must demonstrate empathy with the users and deliver their needs not an interpretation thereof.

Work Environment :

• Working environment will be split between an office and warehouse / factory building.
• There is an acceptable level of noise generated from Packaging and Distribution machinery.
• Adherence to facility dress code required (proper footwear,
• Temperatures in the warehouse fluctuate due to seasonal variations.
• Late and Weekend hours are occasionally required (On-Call support).
• Travel : 10% to 20% travel based on project requirements

Experience :

• Practical working knowledge of logistics processes and systems in several major functional areas, and detailed knowledge in at least one relevant area.
• 3 to 5 years of experience working directly in at least one major operational area Distribution, Packaging / Manufacturing, Supply-Chain, Planning or other production

environment.

• Must have experience in logistics IT including WMS, WCS, Interfaces to ERP systems and automation (Red Prairie JDA, Oracle, Baan, Material Handling Equipmentc experience preferred).
• High level of IT literacy concepts and terminology.
• Ability to implement a project plan and proven project Management experience
• Competence with all major Office applications including Excel, Word ,Outlook and Visio

Education :

Bachelor’s degree is required and / or a combination of education and experience resulting in a sound understanding of job responsibilities.

Affirmative Action / Equal Opportunity Employer. Minority / Female / Disability / Veteran

For . locations that require disclosure of compensation, the starting base pay for this role is between $83,556 and $111,408 per year and may include cost of living adjustments.

The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

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