IT Support Analyst - Business Applications

Summary

• Best in Class Work Environment
• 5x Modern Healthcare Best Places to work
• America’s Greatest Workplaces 2023 Newsweek
• Best Employers for New Grads 2023- Forbes
• Greatest Workplace for Women 2023 - Newsweek
• Benefits
• Robust, fully customizable benefits package including Medical / Vision / Dental and more!
• No cost eCare visits
• Employer-provided mental health services for employees and eligible family members
• Retirement with employer match
• Tuition discounts and reimbursement available for continuing your education
• Free and convenient parking
• CoxHealth Fitness Center and Child Care discounts
• Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store

IT Support Analyst I :

Job Summary

The analyst will be responsible for select business-related applications and own vendor and supplier management, along with responsibilities for maintaining application standard operating procedures.

The Support Analyst I provides guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to : product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and product availability.

The role provides functional and technical expertise with end users and collaborates with project teams and vendors who are implementing software solutions.

Significant time is spent troubleshooting service requests, retesting workflows, resolving end user incidents, and maintaining frontend and backend applications while creating documentation throughout the duration of an issue.

Specifically, this role focuses on the process, review, approval, and provisioning of user level access to core applications.

The duties are a critical component to information security and additional provisioning duties include review and approval of privileged access management and network access control.

Job Requirements

Education

Required : High school diploma or equivalent

Preferred : Bachelor’s degree in Computer Science, Management Information Systems, healthcare, business, or comparable discipline

Experience

Required : 1-3 years of access provisioning, healthcare, or IT related work experience

Skills

Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published.

Diagnosis of failures encountered in application software and related technologies.

Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration

Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs).

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Monitoring the effectiveness of applications and related information technologies in meeting user requirements.

Modification of applications as needed to meet user requirements.

Licensure / Certification / Registration

N / A

IT Support Analyst II :

Job Summary

The analyst will be responsible for select business-related applications and own vendor and supplier management, along with responsibilities for maintaining application standard operating procedures.

The Support Analyst II provides guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and product availability.

The role provides functional and technical expertise with end users and collaborates with project teams and vendors who are implementing software solutions.

Significant time is spent troubleshooting service requests, retesting workflows, resolving end user incidents, and maintaining frontend and backend applications while creating documentation throughout the duration of an issue.

Job Requirements

Education

Required : High school diploma or equivalent

Experience

Required : 3 years of access provisioning, healthcare, or IT related work experience

Skills

Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published.

Diagnosis of failures encountered in application software and related technologies.

Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration

Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs).

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Monitoring the effectiveness of applications and related information technologies in meeting user requirements.

Modification of applications as needed to meet user requirements.

Licensure / Certification / Registration

N / A