IT Desktop Support Technician

Job Description

Job Description

The onsite IT Desktop Support Technician will be responsible for providing technical assistance and support for desktops, laptops, peripherals, and software applications for our New York office.

They will be in charge of desktop build, new hire apps and service calls. They will predominantly be working in a Windows / PC environment with a few Mac / IOS users.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented approach to assist our users with their IT-related issues.

• Manage, respond to and resolve technical issues reported by end-users via phone, email, Teams or in person
• Install, configure, and troubleshoot hardware devices including desktops, laptops, printers, other peripherals, and office hardware / software as needed
• Diagnose and resolve software problems, including operating systems and standard office applications
• Collaborate with outsourced IT team members to escalate and resolve complex technical issues
• Create and update technical documentation and knowledge base articles
• Provide technical training and guidance to users as needed
• Ensure compliance with company policies and security standards
• Perform additional IT related responsibilities as needed

Qualifications :

• Minimum three years of relevant experience in a help desk / IT support role at a Private Equity / financial services firm
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar
• Excellent communication and inter-personal skills; ability to communicate technical issues to technical and non-technical employees
• Proficient in setting up, troubleshooting, and supporting a Microsoft 365 environment
• Knowledge of video conference systems and other common office / AV hardware devices and software
• Advanced level knowledge in the use of all MS Office software (Word, Excel, Outlook, etc.)
• Responsive, solution oriented and self-motivated
• Able to work in demanding, start-up environment
• Experience providing remote support via phone and remote-control applications desired

Ideally, You Are :

• Detail-oriented with a focus on quality
• Comfortable working both independently and collaboratively within cross-functional teams
• Excited to be part of a growing team, with a focus on driving future growth
• Knowledgeable of industry best practices in technology and cybersecurity spheres
• Passionate about delivering exceptional client service
• Proactive and results-driven mindset
• Strong organizational and time management skills

Expected Annual Base Salary Range & Benefits :

• $95,000 - $100,000 depending on experience
• Healthcare, dental, vision - 100% of premium covered by the firm for employee and qualifying family
• Healthcare reimbursement account funded by firm to cover out of pocket expenses
• 401k match - up to 4%
• Unlimited vacation days - needs to be approved by manager
• Daily lunch credit
• $500 one time home office upgrade

Work Location : In person

Recognize Partners LP is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other class or status in accordance with applicable federal, state and local laws.

This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

All Recognize Partners LP employees are required to abide by this policy. If you have any difficulty using this online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment : resumes@recognize.com .