Flight Coordinator

Responsibilities

MTC Flight Coordinator / Dispatcher

Pay ranges from $21.60 - $29.59 based on experience!

Brand New Location in The Colony, Covered Parking and Outdoor Space!

Transfer Capabilities across the entire GMR footprint.

JOB SUMMARY

Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate flight personnel in accordance with departmental procedures.

Reviewing, confirming, and verifying preflight risk assessments for completeness. Responsible for monitoring, tracking, and logging progress of flights.

Having situational awareness of the current and forecasted weather along the planned route of flights to assist in the safe conduct of flights.

Pass critical flight information to the Pilot in Command and the Operational Control Specialists.

RESPONSIBILITES

Respond to customer needs accordingly.

Understands medical terminology and adequately implements critical listening skills to accurately process air transport requests.

Allocates air resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.

Responsible for accurate and complete data entry for the shift.

Responsible for generating applicable reports and checking for accuracy.

Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

Relays instructions from supervisors, messages and emergency information.

Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

Follows established parameters / formats in receiving requests for service.

Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Adhere to all company policies and procedures.

Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.

Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.

Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to : Know and follow Information Systems security policies and procedures.

Attend Information Systems security training, when offered. Report information systems security problems.

Maintain all department required certifications / licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.

Perform other duties as assigned

QUALIFICATIONS :

High school diploma or equivalent.

Skilled in reading and writing English.

Ability to communicate clearly on the radio and telephone.

Ability to record, transmit, and report information accurately.

Ability to efficiently utilize all equipment assigned to him / her.

Ability to manage multiple tasks simultaneously.

Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.

Ability to understand basic computer applications.

Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher. (Preferred)

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.