Part-Time Telephone Research Lab Supervisor

Department

CENTER FOR SURVEY RESEARCH (BL-SURV-IUBLA)

Department Information

The Center for Survey Research is a research unit of the IU Research providing state-of-the-art qualitative and quantitative research services.

Job Summary

The Research Laboratory of the Center for Survey Research seeks to expand its team of Part-Time Telephone Research Laboratory Supervisors.

The Research Laboratory (RL) conducts academic, health, and social science research and does NOT engage in telemarketing or fundraising.

Department-Specific Responsibilities

• Supervises a team of interviewers who conduct the interviews over the telephone
• Monitors (quality control) interviews and provides constructive performance feedback and education to interviewers when necessary
• Opens and closes work shifts and ensures interviewing productivity during shift
• Reviews and manages study cases
• Communicates with the larger research study team

Qualifications

EDUCATION

Required

Bachelor's degree

WORK EXPERIENCE

Preferred

Supervisory experience in an office or research setting, customer service or telephone work experience, or familiarity with health or social science research

SKILLS

Required

• Excellent verbal communication skills
• Strong attention to detail
• Ability to manage teams effectively
• Ability to multi-task and work with independent initiative
• Proficiency with Microsoft products

Preferred

Spanish language proficiency

Working Conditions / Demands

Physical demands include working on the computer for sustained amounts of time, mental concentration, speech and listening.

Equipment required to be in this position includes :

• A computer with at least 8GB RAM (16GB preferred), a Windows 11 or Windows 10 64-bit with the latest security updates or MacOS 12, 13, or 14, any current-generation x64-based processor (Intel or AMD) of over 2 GHz and at least 2 cores.
• Strong, reliable internet connection at a minimum of 100 mbps.
• Quiet, private room or closed-door space for a confidential environment.

Additional Information

The anticipated project start date is November 1, 2024 with 15-20 hours of flexible training beginning on October 10, 2024.

Work Location

This is a fully remote position. However, this is subject to change in the future based on university policy and business needs.

Advertised Salary

$18-$22 per hour based on experience

Work Hours

The remote interviews are conducted daily (including weekends), from 9 : 00 am to 9 : 30 pm Eastern Time, but individual work shifts run approximately 4 hours (morning shift, afternoon shift, evening shift).

Work schedules are flexible but supervisors must be available for some evening and weekend shifts and work a minimum of 3 shifts per week.

Some supervisors may occasionally go on-site into the lab to coordinate, receive, or drop off materials or equipment. The work environment is dynamic, fast-paced, collaborative, and open.

Must work some evenings or weekends. Work schedules are flexible but require a minimum of 12 hours per week.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Part Time Employee

FLSA : Nonexempt

Job Function : Part Time Employee

Job Family : Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

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You may also request a physical copy by emailing IU Public Safety at

[email protected]

or by visiting IUPD.

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Telephone : 812-856-1234

812-856-1234