Salesforce Program Analyst - Remote

Responsibilities for this Position Location : USA VA Home Office (VAHOME)

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Full Part / Time : Full time

Job Req : RQ180371

Type of Requisition :

Regular

Clearance Level Must Currently Possess :

Other

Clearance Level Must Be Able to Obtain :

None

Suitability :

Public Trust / Other Required :

BI Full 6C (T4)

Job Family : Systems Analysis

Systems Analysis

Job Qualifications : Skills :

Skills :

IT Help Desk, Salesforce Platform, Workflow Management

Certifications : Experience :

Experience :

3 + years of related experience

US Citizenship Required :

Job Description :

Salesforce Program Analyst - Remote

Discover a career that is challenging, impactful, and mission-critical. Join our team as Salesforce Program Analyst and make an impact to our clients by serving as a Salesforce service ticket and communications expert to help our clients identify application errors, solve user issues, and develop training materials and other communications strategies to help our client modernize their human capital systems.

• Identify and group tickets by tags that come into Salesforce Admin queue in the ServiceNow (SNOW) ticketing system and elevate any ticket that needs to higher Tiers.
• Troubleshoot issues for employees, supervisors, application coordinators.
• Provide input on root causes of trend issues, and more.
• Develop training guides for users, administrators, managers.
• Provide guidance on workflow process for SNOW ticket routing procedures.
• Collaborate development and engineering teams on new and continuing issues coming into SNOW.
• Capture and report metrics to client leadership.
• Conduct meetings with business users and development teams to facilitate requirements gathering and document requirements into user stories.
• Translate user needs and explain requirements to a technical team.
• Ensure Product Owners understand business needs and proposed solutions. Represent end users to explain and clarify requirements and provide feedback on user stories.

Establish acceptance criteria and sign off on all developed products prior to launch.

• Participate in the Daily Scrums, Design Meetings, Sprint Planning Meetings, Sprint Reviews, and coordinates with the users during End-to-End testing / User Acceptance Testing.
• Develop project management deliverables (detailed project schedule, budget, dependencies, weekly project status, dashboards, and updates) and processes (risk, quality, and scope management).
• Develop executive-level briefing materials and presentations to convey program status, proposed solutions, benefits, and impact to overall modernization of human capital system initiatives and activities.

WHAT YOU'LL NEED TO SUCCEED :

• Education : BA or BS degree, MS preferred.
• Required Experience : 3 to 10 years of experience
• Required Technical Skills :
• Experience with Agile and scrum methodologies
• Proficient use of Jira / Confluence for requirements documentation
• Must be familiar with Salesforce or similar CRM platforms. Knowledge of MS Power Platform and UiPath will be a plus.
• Proficient understanding of process improvement / reengineering with the ability to process map As-Is and To-Be processes
• Proficient with Office 365 suite of tools such as PPT, Word, Excel, and Visio
• Proficient with Project Management Software (i.e. Smartsheet or MS Project)
• Excellent visualization skills.
• Superior excellent oral and written communication skills.
• Security Clearance Level : Active CBP BI Clearance.
• Location : Remote

GDIT IS YOUR PLACE :

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

Travel Required : None

None

Telecommuting Options :

Remote

Work Location :

Any Location / Remote

Additional Work Locations :

Total Rewards at GDIT :

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.

Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.

S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Remote working / work at home options are available for this role.