System Support Admin II

Description

Yamaha employees are committed to helping everyone progress, express, and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey.

As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

This position will be required to work onsite in our Buena Park office 8 : 00 am-5 : 00 pm Monday through Friday !

Purpose of Role

Ensure Yamaha employees are able to do their work without technological barriers.

Key Accountabilities Include

• Ensure YCA employees are able to do their work without technological barriers due to end user knowledge gaps or easily resolvable issues.
• Ensure foundational end user technology issues are identified and resolved.
• Ensure resolution and / or escalation or requests in a timely manner.
• Ensure positive end user experience.
• Ensure computer standards are adhered to and leases are returned in full and on time.
• Ensure compliance with audit requirements.

Primary Responsibilities Include

• First level end user voice and computer support.
• Conference room equipment configuration & support.
• UC support & billing; monitor contract renewal timing.
• Liaise between users and IT to manage leases and computer deployments.
• Voice system admin support & reporting.
• Computer / Mobile device management.

Core Functional Competencies

Project Communication Management : Link people (including team members and stakeholders), ideas, and information throughout the project life cycle;

include timely generation and collection of information along with its proper dissemination and archival process.

• Project Management : Plan, organize, and manage tasks and resources to bring about successful completion of a specific project.
• Quality Control : Maintain curriculum and instruction quality standards.
• Reporting : Generate and deliver reports to meet information requests and needs; disseminate internal and external data.
• User Support : Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms;

guide end users through challenges or learning in a patient, helpful manner.

• Documentation - IT Support : Produce clear writing to document customer issues and cases.
• Department Technology and Systems : Understand and can effectively use department technology and systems to perform work.

Core Behavioral Competencies

• Yamaha Way (will, integrity, initiative, challenge, commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-Aware
• Resilience

Qualifications

Ideal

• Advanced knowledge of commonly used software, hardware, and applications.
• Advanced troubleshooting skills and experience.
• Demonstrated success providing customer service.
• Proficient in MS Office applications.
• Hands on enterprise computing support experience.
• Experience with IT Help Desk platforms.

Preferred

• Contact Center system & Script Administration.
• 2+ years IT end user voice and computing support experience.

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Gym and wellness reimbursement program
• Tobacco cessation reward program
• Free concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Flexible work options
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• Up to $29.00 per hour
• The posted compensation is the base pay. This is the hiring range and does not include bonus potential or the value of benefits.

The hiring range does not reflect total earning potential over time.

Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)