Job Description
Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes.
You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries.
Come help us build the best and fastest fiber-optic network in America!
As a Billing Customer Care Specialist II, you will have the following duties :
Research and respond to complex customer billing disputes
Resolve disputes by following department policies and procedures
Review customer disputes and make sure proper documentation is provided to support their claim
Work closely with internal departments to gather information and validate customer disputes
Work closely with collections team to inform them of any disputes issues / trends that may impact payments / collections
Actively participate in team meetings
Actively participate in meetings with customers and account management team
Work with account management team to identify trends in dispute types
Issues applicable credits when approved and provide resolution to customer point of contact
Provide resolution to point of contact if / when dispute is denied
Follow-up on contact to internal departments when waiting for resolution assistance
Provide timely acknowledgement and updates to customer regarding dispute status
Review and understand customer contracts when applicable
Process and input incoming customer disputes into the ticketing system as needed
Additional tasks and responsibilities may be assigned by management
Billing Customer Care Specialist II
Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. Asa Billing Customer Care Specialist II, you willhavethe following duties:. You will be expect...
Billing Customer Care Specialist II
Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. As a Billing Customer Care Specialist II, you will have the following duties:. You will be exp...
Billing Customer Care Specialist II
Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. As a Billing Customer Care Specialist II, you will have the following duties:. You will be exp...
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