Sales Operations Manager

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed.

You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

From the mobile device in your pocket to the sensors in your car, and even life-saving medical devices, Nordson's technology is used to make products that touch your life every day.

Do you want to join a growing team in a market-leading technology company? We're looking for motivated individuals who care about helping our customers succeed.

If you value integrity, respect for people, customer passion, energy, and excellence, you'll fit right in to the Nordson culture.

Essential Duties & Responsibilities

• Participates in annual Strategic planning process.
• Oversees the Tech Service team to provide timely application tests, installations, and world-class technical support.
• Champions and leads a Technical Service application tracker and application review.
• Oversees the CSG group and drives change needed for best-in-class service using fact-based data-driven decisions.
• Partners with Marketing and Engineering on successful application test translations that can be replicated globally.
• Understands our customer journey and how to match our solutions to create value.
• Reports Opportunity funnel health, Quarterly and Monthly forecast projections, and weekly reporting on those projections.
• Oversees contract pricing and annual re-negotiation in alignment with our strategic initiatives.
• Drive net promoter Score (NPS) through better-differentiated customer engagement strategies.
• Leads, trains, and assesses sales technical training gaps using fact-based metrics, testing, and interactive training.
• Responsible for aligning and optimizing sales strategies across multiple business groups to improve and impact sales productivity, while improving processes for scalable growth and impactful revenue.
• Responsible for providing leadership, direction, and management for the sales and service teams
• Building a strong and agile team through the Ascend strategy and Nordson Business System. As a member of the EFD leadership team, drive excellence in all aspects of the business.
• Eliminate complexity and drive growth through your team, by staying focused on set targets using data-driven decisions
• Responsible for Global CRM administration and the desired features needed for all global teams.

Education & Experience Requirements

• Bachelor's degree or 10+ years of experience in similar roles
• Experience managing and leading a team of 10+ individuals
• Experience working with and leveraging cross-functional teams
• Sales, Technical Service, and Customer Service leadership experience preferred

Skills & Abilities

• Excellent project management skills and demonstrated ability to prioritize and coordinate multiple projects under pressure.
• Able to build relationships with peers, cross-functional counterparts, and management in a matrix environment.
• Outstanding communication and presentation skills.
• Strong analytical skills to interpret sales data and make data-driven decisions.
• Ability to perform under pressure and take initiative.
• Strong knowledge of EFD products and how they bring value when matched with customer manufacturing needs a plus.
• Strong ability to create intuitive Standard work and interactive training tools and modules.
• Experience communicating with customers over the phone, virtually, and in person on various technical and sales challenges and opportunities.
• Process orientated and a standard work champion.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background / criminal check, consistent with applicable laws.

Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson.

Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration.

Verbal and written approvals will not be considered a valid contract for service.