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Customer Operations Billing Specialist

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Customer Operations - Billing Specialist.Key ResponsibilitiesHandle de-escalation, investigation, and resolution of customer inquiries related to billingAnalyze root causes of customer requests for financial restitution in collaboration with the Customer Operations AnalystDocument new processes and assist in special operations projects to improve performanceRequired QualificationsBachelor's Degree or equivalent experience in a customer solution environment or related fields2+ years of experience in billing / invoicing issues with direct customer interactionExperience managing data within Microsoft Excel or Google SheetsAbility to balance customer needs with procedural integrityDemonstrated experience in conflict management and resolution

4 days ago
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