Job Title : Customer Care Coordinator
Job Id : 24-05013
Location : Redwood City
Duration : 12 Months Contract W2
Position Type : Hourly Contract Position (W2 only)
Shift : Monday through Friday 8am - 5pm
This role is 5 days a week in office located in Redwood City, CA.
- The Customer Care Coordinator is highly focused on facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets.
- The Call Center is the front-line team to assist our customers and commercial organization.
- Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales.
- The successful candidate enjoys the challenge of handling a diverse range of customer inquiries.
- Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
- This position is part of the Customer Service Department, directly supporting the Customer Care team.
- This role is 5 days a week in office located in Redwood City, CA.
In this role, you will have the opportunity to :
- Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
- Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
- Coordinate / dispatch communications and information to field service and daily work order transfers.
The essential requirements of the job include :
- Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
- At least 1-2 years of customer service or related experience.
- Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
It would be a plus if you also possess previous experience in :
- Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
- Prior experience in heavy Call Center.
- Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.
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