Receptionist and Customer Service Associate

Description

Receptionist / Customer Service Associate

D&D Commodities, a business unit of Central Garden & Pet, is a leading manufacturer of premium nutritional products for caged birds, small animals, wild birds, and wildlife. We are seeking a Receptionist / Customer Service Associate to join our team in Stephen, MN. In this role, you will play a crucial part in supporting daily office operations, providing exceptional internal and external customer service, and ensuring effective communication across departments. If you’re highly organized, detail-oriented, and passionate about creating a welcoming and efficient work environment, this is an excellent opportunity to grow your career with an industry leader.

Shift Details : Monday – Friday, 8 : 00 AM – 5 : 00 PM (some flexibility)

Location : Stephen, MN

KEY RESPONSIBILITIES

• Serve as the primary point of contact at the front desk by answering phones, directing calls, and assisting customers, including support for Wild Delight®, Better Bird®, and L’Avian®.
• Manage mail operations — including travel for pickup, sorting, delivery to multiple locations, and postage machine operation — and coordinate FedEx pickups.
• Provide direct support to Human Resources, including handling confidential new hire documentation, assisting with communication, maintaining personnel files, and coordinating HR-related materials and events.
• Create and distribute internal signage for employee events, birthdays, HR updates, and guests, and assist with company events including planning, setup, and coordination.
• Process office supply orders, expense reports, and mileage reimbursements, and manage inventory for supplies, cash box, and pop machine.
• Maintain breakroom cleanliness and supplies, including coffee service, water dispenser coordination, and stock replenishment.
• Participate in monthly safety meetings, prepare meeting documentation, and plan and lead annual fire and tornado drills.
• Provide backup support for order processing, point-of-sale (POS) program support and kit assembly, and end-of-day mail drop-offs as needed.

QUALIFICATIONS

MINIMUM EXPERIENCE & EDUCATION

WORKING CONDITIONS

Allergy Notice :

Please be aware that while our products contain nuts and peppers, the production environment may also contain grain dust — all of which could affect individuals with allergies.

POSITION INFORMATION

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

Central Garden & Pet Company (NASDAQ : CENT) (NASDAQ : CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.