Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative.

Key Responsibilities :

Handle an average of 55+ outbound / inbound calls, emails, or chats, addressing customer inquiries and issues

Resolve customer issues in a first call resolution and document necessary information in computer systems

Assist customers in navigating websites and provide education on self-service functions

Required Qualifications :

High School Diploma / GED

Must be 18 years of age or older

1+ years of customer service experience or experience in an office / call center setting

Familiarity with computer and Windows PC applications

Ability to work any 8.5-hour shift between 6 : 00 AM and 10 : 00 PM CST