Patient Access Representative - 0.9 FTE

Patient Access Representative

Prairie Ridge Health is looking for a team member to join our Registration Department in the role of Patient Access Representative. This position is a 0.9 FTE (36 hours per week). This position will work various day shifts including rotating weekends and holidays. This role is one of the first points of contact for PRH and will be expected to demonstrate a high level of customer service.

Position Summary The Patient Access Representative (PAR) is responsible for facilitating a welcome and easy access to Prairie Ridge Health (PRH). The PAR is one of the first points of contact at PRH and is expected to demonstrate a high level of customer service. The PAR is responsible for obtaining and recording accurate and complete demographics and payer information upon patient registration or admission to the facility. Other responsibilities include verifying insurance eligibility, collecting deposit requirements, and other clerical duties. Position will also complete other special projects and tasks as assigned by the Patient Access Manager.

Education Requirements / Licensure / Certification / Registration

• High school diploma or equivalent required.
• Six months hospital experience in the areas of registration and / or patient accounts or experience in a medical office setting preferred.
• Previous knowledge of health insurance products and benefits preferred.
• Excellent verbal and written communications skills required in order to communicate effectively with patients, physicians, medical office staff, visitors and other PRH employees.
• Must be proficient in the use of computer software.
• Must demonstrate professionalism, assertiveness in requesting payments and exceptional customer service skills.
• Must be flexible in work hours.
• Previous customer service experience required.
• Must demonstrate the ability to work both independently with minimal direction, as well as a team member.

Shift : Days

FTE : 0.9 (36 hours per week)