Customer Service Representative

Job Details

Job Location

Spokane 7 - Spokane, WA

Secondary Job Location(s)

Everett 5 - Everett, WA

Position Type

Full Time

Salary Range

$23.00 - $27.00 Hourly

Description

Stellar believes that each employee can make a significant contribution to our success. Contributions can be within and outside of assigned responsibilities. It is our expectation that each employee will offer his / her services wherever and whenever necessary to ensure the success of our endeavors .

Job Summary

We are seeking a customer service professional to help care for one of our largest customers.While not required, an interest in metalworking or industrial tools would be helpful. Days will be spent placing quotes and orders, helping with returns, and making sure that our customer have the best experience possible.

Our Customer Service Representatives provide exceptional service by email, phone, and online. They process quotes, orders, and returns through our ERP system, Prophet 21 by Epicor, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as Sales, Product Management, Solutions, etc.

This position is on-site at either our branch in Spokane, WA or Everett, WA.

Major responsibilities and expectations :

More specifically, it is the responsibility of the Customer Service Representative to :

• Address customers in a professional, courteous manner with a positive attitude and active listening
• Accurately and efficiently enter quotes, orders and returns into the ERP system (P21) while meeting or exceeding service level agreements and customer requirements
• Follow established processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results
• Expedite all service requests with urgency and accuracy to meet or exceed customer expectations
• Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals
• Communicate effectively and establish professional relationships with customers, suppliers and other Stellar associates
• Engage in continual learning of all Stellar service and product offerings
• Attend scheduled training sessions on product or process related content as necessary
• Understand and adhere to company policies and procedures.

Qualifications

REQUIRED KNOWLEDGE AND SKILLS

EXPERIENCE

Previous experience in customer service, sales, or other related fields is of interest, but not required.

EDUCATION

PHYSICAL DEMANDS

HAZARDS