Risk Management - Fraud Risk Program Manager - Vice President

Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.

You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.

Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Fraud Risk Program Manager - Vice President in Risk Management and Compliance, you will work with the Area Product Owner to manage and drive cross functional projects to shape the technology solutions for our strategic fraud risk initiatives.

Working at the intersection of business and technology you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, transform that knowledge into high quality technical requirements, and coordinate with technical delivery teams to ensure solutions meet all requirements while providing exceptional business and customer experience.

Within the Monetary Decisions Area Product, you will be supporting the Consumer and Community Banking (CCB) Fraud Risk Center of Excellence and Chief Risk Officers across lines of business.

You will interact regularly with Fraud Risk Product, Technology teams, Risk Strategy, Operations, Modelling, and various partner Product / Technology teams to understand / shape the goals and scope of the key initiatives and drive them forward.

Job Responsibilities :

• Lead programs from discovery to implementation, organizing teams, scoping requirements, structuring meetings, understanding project impact, and identifying issues and actionable opportunities.
• Collaborate with teams across functional areas (Product, Technology, Strategy, Channels, Operations) to deliver for initiatives.
• Partner with Fraud Risk product owners, data scientists, and fraud strategists on various initiatives to facilitate and drive customer focused solutions across the organization.
• Manage the interdependencies between product releases and other product delivery teams and activities required for end to end delivery
• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts.

Work with BA to build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.

Elicit accurate functional and technical requirements and user stories with supporting acceptance criteria.

Required qualifications, capabilities, and skills :

• Bachelor's degree, in engineering, computer science, technology, or related field
• Demonstrated product management experience in fraud risk or financial services
• Strong ability to influence and define product alignment using data-driven insights
• Strong experience with agile product delivery methods
• Proven ability to collaborate and build strong partnerships across a large, highly matrixed organization
• Excellent people management skills and growing a team
• Demonstrated ability to interpret and share concepts clearly & unambiguously. Being able to discuss topics with across varied audiences of business & technical resources.

Comfortable creating and presenting recommendations to leadership.

Self-starter & able to manage projects from ideation through completion with strong problem-solving skills and ability to deliver actionable insights

Preferred qualifications, capabilities, and skills :

Advanced degree is a plus

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.