Technical Business Analyst, Salesforce

Summary of role :

As Schneider Electric continues its extensive digital transformation journey, we are seeking a talented and dedicated Salesforce Business Analyst to play a pivotal role in driving our Salesforce platform's evolution.

This is a technically focused role and successful candidates will have experience writing detailed technical specifications a developer can base their code on.

This is an exceptional opportunity to be at the forefront of shaping and optimizing our Salesforce ecosystem, enabling us to further enhance our sales processes and customer engagement.

If you are passionate about leveraging Salesforce to drive business success and thrive in a dynamic, innovative environment, we invite you to join us in this exciting venture.

Responsibilities :

• Manage the collection and implementation of business process requirements for SalesForce.com.
• Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.
• Create Requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.
• Work with the development teams to implement and integrate third-party products / applications on the force.com platform.
• Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.
• Coordinate and lead user acceptance tests with the business units and end users against business requirements.
• Maintain key system metrics to track trends in usage / adoption and data integrity.
• Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM.
• Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.
• Create and execute queries and reports, maintain user roles, security and profiles.

Qualifications :

• Excellent verbal and written communication skills required.
• Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required.
• Experience translating business requirements into a technical format that developers can implement effectively required.
• Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required.
• Minimum 8 years of business analyst experience required.
• Strong business acumen, superb knowledge of business processes and CRM best practice required.
• 2+ years of strong operational experience with SalesForce.com preferred.
• Salesforce.com administrator certification a strong plus
• Bachelor’s degree in business or information systems preferred.

This is a Hybrid onsite role- 2-3 days per week. Ideal location is Franklin, TN. But also open to Boston, Dallas, Louisville, Raleigh, potentially other locaitons.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric apply today!

€36 billion global revenue

13% organic growth

150 000+ employees in 100+ countries

1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.