Billing Customer Support

Primary Talent Partners has an open 2 month contract as a Billing Support Representative with a large utilities client in the Tualatin, OR area!

The role is paying up to $20.00 / hr and would be without benefits, pto, etc.

Job Function Summary :

Investigates, analyzes, negotiates, resolves and documents billing issues.

Customer Service Advisor Billing

Requires knowledge and skills gained through formal training or considerable work experience

Works within established procedures with a moderate degree of supervision

Key Responsibilities

• Research and Analysis Typically works in specific specialty areas. Analyzes, investigates and negotiates billing issues to respond to inquiries;
• researches and analyzes when billing adjustments, exceptions and corrections are required and obtains approval to process;

reviews and analyzes data reports.

• Customer Support Responds to customers’ billing-related questions via various channels; informs customers about policies, processes and procedures.
• Work Management Creates, maintains, or removes persons and accounts in the automated billing system; logs and tracks customer contacts and interactions;
• processes and documents employee discounts; processes billing adjustments, exceptions and corrections; calculates and prepares reimbursements;

documents and updates work processes; recommends process improvements; processes bills and documents accounts; ensures time lines are met.

• Written Communications Sends emails, letters, bills and other communications to customers using templates within established time frames.
• Collaboration and Information Sharing Responds to outage calls when needed; responds to questions from other departments via various channels.

Education / Experience / Certifications

Education : High school diploma or equivalent experience.

Experience : Two or more years in customer service, billing or a related field.

Functional Competencies

• Basic knowledge of service territory
• Working skills in follow through and completion
• Basic knowledge of the fundamentals of electricity and the electrical system
• Working knowledge of grammar, spelling and business correspondence composition
• Working knowledge of customer service policies, procedures and tariffs
• Working knowledge of customer transactions, customer information systems, high-bill procedures, energy efficiency programs, marketing programs and meter reading procedures
• Intermediate skills in accuracy and attention to detail
• Basic knowledge of systems used in department
• Working knowledge of procedures and processes related to billing, service and outages
• Working skills in using customer information systems and Microsoft applications
• Intermediate skills in calculating charges and payment plans
• Intermediate skills in typing and 10 key entry
• Working analytical thinking skills

General Competencies

• Working conflict management skills
• Intermediate customer focus skills
• Working decision-making skills
• Intermediate interpersonal skills
• Basic organization and prioritization skills
• Intermediate written and oral communication skills

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [email protected]

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