Field Support Specialist

Job Description

Job Description

The Construction Support Specialist is responsible for providing installations, installation and technical service assistance, equipment commissioning, controls commissioning, and occasional warranty support for Daikin HVAC product line (FIT / S-Series / Side Discharge / RA QA).

Responsible for conducting direct, on-site, technical training including installation, commissioning, service, and maintenance of Daikin HVAC product line.

Responsible for building and maintaining relationships with key Divisional and Regional Technical Managers, Company-Owned and Independent Distributors, Daikin Comfort Pro’s, and Amana / Goodman Premium Dealers within the assigned Divisional / Regional territory.

Position Responsibilities may include :

• Provide direct oversight of Daikin HVAC product line installations to ensure successful operation.
• Review Manual J and D reports to ensure Daikin HVAC product line installation success.
• May provide technical support via phone, XOi, and email to support Daikin’s HVAC product line product line (external field).
• Resolve conflicts involving Daikin HVAC product line equipment; design, installation, or product resolution (external field)
• Provides on-site technical support, as required.
• Completes Field Service reports with pertinent data.
• Advises on the set up of control systems and the commissioning of products including refrigerant charging, addressing, operational data, and field settings.
• Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin’s HVAC indoor units, outdoor units, controls and accessories for key Distributors, Daikin Comfort Pro’s, Amana / Goodman Premium Dealers.
• Collect and analyze system operation data from Daikin systems via Daikin’s proprietary tools and provide possible solutions to customers.
• Conducts Daikin HVAC product line training and tutorials, as required.
• Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling.
• Substantial travel within assigned region.
• May install, service, and / or support Daikin HVAC product installations.
• Perform other related job duties, as assigned.

Nature & Scope :

• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills :

• Ability to apply knowledge of refrigeration, air flow, and air conditioning theory and structural layout.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client groups.
• Self-starter with the ability to work both independently and within a team.
• Ability to effectively communicate ideas and properly describe problems and solutions.
• Demonstrated technical skills to explain product functionality to customers.
• Well-developed planning, organization, analytical, and decision-making skills.
• Proficient computer skills, such as Excel and PowerPoint.
• Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills.
• Understand, interpret, and enforce the use of Manual J and Manual D usage.

Competencies : Experience :

Experience :

10+ years of installation and technical service experience within the HVAC industry required.

Education / Certification :

• Associates degree preferred.
• HVAC Certification preferred.
• State Contractors License preferred and / or willingness to obtain.
• Universal Refrigerant Handling Certification required.
• Valid Driver’s license required.

People Management : No

Physical Requirements / Work Environment :

• Ability to lift 50 lbs.
• Ability to travel substantially within operational region.
• A flexible schedule may be required.
• Willingness to work in adverse working conditions (Hot / Cold, Rooftops, Crawl Spaces, Attics, etc.)

Reports To :

Senior Manager, Field Service Quality

Pay Range : $90,000 - $126,000 annually

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.