FIELD SERVICES ENGINEER

About Us :

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.

As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

For more information, please visit www.ltimindtree.com .

Location : Memphis, TN

Requirement On-site support;

Responsibilities :

• Focused IT primary Point of Contact that can be dispatched to expedite the support, participate and support Rapid Response Team, triage process and attend / support Daily Performance Meetings
• Assist network support team and other infra teams for day-to-day troubleshooting and infra projects.
• Assist Client SPOC with Reliability Calls for high priority tickets (P1 / P2) investigation and resolution
• Helps local hardware support team with checking printers and shopfloor peripherals.
• Provides assistance to the hardware support team for applications or processes
• Act as coordinator for resolving incidents related to any application support in manufacturing plant
• Be a SPOC for BUIT, Local support and external vendors.
• Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
• Coordinate with MLL Workstation engineering (WESS) team to resolve OS and workstation build issues including anti-virus / malware related setup and issues
• Test connectivity for changes to network, including wireless, and patching
• Coordinate with application owners to install the client applications and ensure that the applications launch as expected
• Coordinate with equipment vendors for repair and maintenance
• Initial troubleshooting for application issues and continue to provide coordination / escalation to resolution / conclusion.
• Support base business-related IQ / OQ testing and technical change control activities

Qualifications :

• Minimum 5 years of experience in handling Site IT support, incident management
• Should be conversant with ITIL process (Service / Asset management)
• Must be knowledgeable in network infrastructure.
• Should be knowledgeable on multiple Operating Systems, DBs.
• Should be able to work independently and be ready to provide support off-business hours.
• MES knowledge is an added advantage.
• Should posses multi-tasking capabilities with excellent coordination skills.
• Worked in pharma / manufacturing plant is added advantage.

Additional Requirements :

• Manufacturing Experience - with It-Infra knowledge
• Cross Team / Dept Coordination
• Project experience
• ITIL Knowledge would be preferable
• Knowledge of GxP would be add on

Benefits / perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM) :

Benefits and Perks :

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations.

Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office :

In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire.

Alternatively, one may submit a request for reasonable accommodation from LTIMindtrees COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire.

Any request is subject to review through LTIMindtrees applicable processes.