MEDICAL OFFICE MANAGER (Area Health Education Centers)

Responsible for the overall effective performance of multiple practice Area Health Education Center locations including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance, billing compliance and inventory control management.

Description of Duties Manages multiple practice operations and coordinates activities to ensure efficiency and quality service is delivered within all sections of the clinic;

ensuring compliance with regulations and standards with day to day managing, planning and coordination at all sites.Works closely with Department Chairpersons and Administrators to coordinate clinical sites and departmental activities / faculty as needed.

Manages all clinical personnel. This position is responsible for the recruitment, development and supervision of staff and takes corrective action as appropriate.

Plans, prepares and manages work schedules of personnel managed.Works with administration and decision support for Return on Investment (ROI) reports to develop / modify / supply, personnel / staffing needs, capital equipment, and special program budgets.

Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice.

Ensures appropriate information is gathered and transmitted in support of billing functions and assists with annual budget preparation.

Serves as point of contact for patient and external customer complaints. Reconciles and investigates all complaints relating to practice operations and patient satisfaction.

Manages office supplies and ensures the ordering of needed supplies to maintain inventory within budget.Maintains documentation as required by regulatory agencies, policies, and procedures.

Coordinates maintenance and repairs of clinic area, equipment, and instruments.Effectively communicates strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice.

Performs all duties in a manner that promotes teamwork and reflects the mission and values of UT Health RGV.Performs other duties as assigned.

Supervision Received General supervision from assigned supervisor. Supervision Given Direct supervision of assigned staff.

Required Education Bachelor’s degree in Business or Healthcare Administration or related field from an accredited university.

Preferred Education Master of Business Administration or Master of Health Administration. Licenses / Certifications None.

Required Experience Four years of experience in healthcare administration or closely related field. Specialized healthcare management experience may be substituted for education on a 2-for-1 basis.

Preferred Experience Experience in financial and business development Equipment Use of standard office equipment. Exceptional computer experience and skills required including the use of Microsoft Office.

Working Conditions Needs to be able to successfully perform all required duties. Office / healthcare environment; some travel and weekend work is required.

UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley. Other Exceptional planning and organizational skills.

Effective management and supervisory skills. Excellent communication and collaboration skills. Acumen for business development.

Physical Capabilities N / A Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 09 / 01 / Grant Funded Position Yes If Yes, Provide Grant Expiration Date 08 / 31 / Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status.

In accordance with the requirements of Title VII of the Civil Rights Act of , the Title IX of the Education Amendments of , Section of the Rehabilitation Act of , and the Americans with Disabilities Act of , as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment.

We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant,Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application.

The confidential information includes the following : Date of BirthGender*Ethnicity / RacePlease make sure that you omit this information prior to submission.

We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three calendar days.