About Client :
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more.
It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development.
Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including :
IT Services : Application development, maintenance, and testing.
Consulting : Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO) : Outsourcing of business processes to improve efficiency.
Enterprise Solutions : Implementation and support of enterprise-level software solutions. Digital Services : Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range : $120K-$125K / Annum
Job Description :
Required experiences with Nice InContact CXOne Design
Nice InContact CXOne Troubleshooting experience
Working knowledge of unit testing
Acts as a team member for the internal Subject Matter Expert (SME) for the NICE InContact platform.
Analyze, build, and modify call routing utilizing InContact Studio.
Experience in one or more of the following software languages : C#, C++, Java, JavaScript, Scala, Python, API, OKTA
Experience with the Microsoft Suite (.NET Framework, Visual Studio) or another similar open-source software stack
Responsible for technical documentation, testing, supporting, and troubleshooting all contact center platform infrastructure and solutions.
Maintain current Contact Center implementation and push for new technologies / advancement in the Contact Center arena.
Working knowledge of user stories or use cases
Ability to work in a fast-paced environment.
About ApTask :
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.
As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.
With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.
As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.
Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer :
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.
Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Nice-In Contact Developer
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. Responsible for technical documentation, testing, supporting, and troubleshootin...
Travel Nurse RN - Case Manager - $1,132 to $1,281 per week in Irving, TX
Host Healthcare is an award-winning travel healthcare company with an immediate opening for this .Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home.Starting the day you apply, ...
eDiscovery Project Manager
A company is looking for an e-Discovery Attorney Project Manager - Remote. ...
Call Center Representative (Bilingual: Spanish)
We are working with a company based in Carrollton, TX that is seeking a dedicated and customer-focused Call Center Customer Service Representative to join our dynamic team. Must be bilingual in Spanish with previous call center experience. Answer inbound customer calls promptly and professionally, a...
Bilingual Customer Service and Data Entry Representative
Customer Service and Data Entry Representative. The ideal candidate must have front-line customer service and data entry experience. Customer service via in-person, phone, and email. We are seeking a full-time bilingual (Spanish/English) representative for our Farmers Branch location. ...
Customer Service Representative
Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Responsible for basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Custome...
Construction Project Manager
The Construction Project Manager will be responsible for project coordination, construction project management, budgeting, and construction management on a day-to-day basis. Responsible for efficiently performing and/or coordinating all aspects of the project from beginning to end, as set forth by t...
Project Manager - Sales
We are seeking high-energy, customer service-oriented In-Home Sales Representatives who are eager to see projects through from inception to completion. ...
Administrative Assistant
Immediate need for a talented .Frisco TX /Charlotte, NC (Remote).Please review the job description below and contact me ASAP if you are interested.Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work locati...
Field Case Manager, LTSS (RN) - Vietnamese Speaking ONLY - Dallas County
Provides consultation, recommendations and education as appropriate to non-RN case managersWorks cases with members who have complex medical conditions and medication regimensConducts medication reconciliation when needed. Preferred License, Certification, AssociationActive and unrestricted Certifie...