SUMMARY
This person will be responsible over seeing the entire service department.
What We Offer :
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
RESPONSIBILITIES
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
REQUIREMENTS
Demonstrated ability to manage others
Organized and friendly personality
Dealership experience preferred
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