Job description
Hilton PEP System Experience a Plus!
ESSENTIAL FUNCTIONS :
- Keeps accurate accounts of cash, checks, and credit transactions
- Handles confidential information, including guest records, with a high degree of integrity
- Makes daily deposits (as applicable)
- Verifies room charges and rates; verifies register has appropriate starting cash
- Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
- Submits reports to corporate office as appropriate
- Monitors room availability
- Blocks rooms and handles guest requests
- Performs and documents security walks on a regular basis
- Has a thorough knowledge of emergency procedures and implementation of procedures
- Prepares continental breakfast on time; replenishes breakfast items as needed
- Performs duties of a Guest Service Agent
- May be required to make management decisions in manager’s absence
- All other duties as assigned
COMPETENCY :
To perform the job successfully, an individual should demonstrate the following competencies :
- Problem Solving - Identifies and resolves problems in a timely manner;
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
- Team Work - Contributes to building a positive team spirit.
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Organizational Support - Follows policies and procedures including but not limited to, dress code policies
- Adaptability - Able to deal with frequent change, delays, or unexpected events.
- Attendance / Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Asks for and offers help when needed.
- Planning / Organizing Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Treats others with respect and consideration regardless of their status or position.
- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
30+ days ago