Coffee Bar Supervisor

Overview

Job Summary : The Coffee Bar Supervisor at Black Desert Resort is responsible for overseeing the daily operations of the café, ensuring that high-quality coffee and tea beverages are crafted while maintaining excellent customer service standards.

This position reports to the Restaurant General Manager and plays a key role in creating a welcoming atmosphere, managing the barista team, and maintaining a clean and organized workspace.

Job Specification : Location : Onsite at Black Desert Resort Shift & Schedule : Year-Round / Full Time / Weekends / Holidays Pay Range : $18.

00 - $20.00 / hour plus Tips. Individual compensation decisions are based on a variety of factors, including experience and performance.

Why Join Us : Competitive Salary and Benefits : Comprehensive health insurance, retirement plans, employee dining room, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Dynamic Environment : Work with an amazing team in a luxurious resort setting with diverse dining options. Career Growth : Opportunities for professional development and advancement in the hospitality industry.

Job Responsibilities : Supervise and lead the barista team, ensuring consistent, high-quality beverage preparation and service.

Train new baristas on coffee brewing techniques, equipment operation, and customer service standards. Assist the Restaurant General Manager in scheduling shifts, managing inventory, and ordering supplies.

Monitor café operations, including cleanliness, organization, and adherence to health and safety regulations. Handle customer inquiries, complaints, and special requests with professionalism and efficiency.

Ensure accurate and efficient cash and credit card transactions, and assist with daily financial reconciliation. Support the barista team during peak hours by preparing and serving beverages.

Maintain a positive and productive work environment, encouraging teamwork and collaboration among staff. Participate in meetings with the Restaurant General Manager to discuss goals, performance, and areas for improvement.

Lead by example, upholding Black Desert Resort’s standards of excellence in customer service and product quality. Qualifications Preferred Qualifications and Skills : Previous experience as a barista, with a minimum of 1-2 years in a supervisory or leadership role in a café or hospitality setting.

Strong leadership and communication skills, with the ability to motivate and guide a team. Excellent attention to detail and a commitment to maintaining high standards of quality and consistency.

Ability to work efficiently under pressure, managing multiple tasks and ensuring smooth café operations. Friendly and approachable demeanor with a passion for providing exceptional customer service.

In-depth knowledge of coffee brewing techniques, equipment operation, and product offerings. Ability to handle the physical demands of the job, including lifting, bending, and standing for extended periods.

Willingness to take initiative, solve problems, and contribute to the overall success of the café. Compensation Range The compensation for this position is $18.

00 / Hr. - $22.00 / Hr. based on qualifications and experience.