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Maitre D
Maitre Dil Buco Alimentari & Vineria • New York, NY, US
Maitre D

Maitre D

il Buco Alimentari & Vineria • New York, NY, US
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Are you passionate about guest satisfaction? Do you enjoy collaborating with a team to ensure that guests leave with a desire to return? If so, we invite you to submit your resume.

Overview

Il Buco Restaurant Group is seeking an experienced and dynamic Maitre D  for its three-star restaurant, Alimentari & Vineria . In this role, you will be the first point of contact for guests, responsible for creating a positive first impression and managing the flow of guests. This includes greeting, seating, handling reservations, and ensuring a smooth dining experience. Your primary goal will be to maintain a positive dining atmosphere for our guests.

The ideal candidate will possess extensive hosting experience and a strong passion for the food service industry. You will collaborate closely with the management team to support the current hosts at il Buco Alimentari & Vineria, ensuring that they deliver a welcoming and hospitable experience. This includes managing daily reservations and contributing skills that enhance the overall guest experience.

Please note that proven experience in hosting at a high-end, fast-paced restaurant is required. RESUME IS REQUIRED

The overall responsibilities include :

  • Guest Relations
  • Reservation Management
  • Table Management
  • Front of house operations
  • Train other host, ensuring they are adhering to hospitality standards

Duties and Responsibilities

  • Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
  • Know the table numbers and position numbers in all sections of the restaurant.
  • Perform in accordance with the service guidelines of the restaurant at all times.
  • Maintain a comprehensive knowledge of Resy booking systems.
  • Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building.
  • Maintain general knowledge of nearby landmarks, transportation, and other il Buco properties.
  • Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
  • Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
  • Report all guest complaints to management immediately and follow up with the guest to ensure their needs have been met.
  • Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
  • Execute payment transactions for guests throughout the restaurant as needed.
  • Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
  • Build a thorough knowledge of our service standards and style as detailed by the Employee Handbook.
  • Treat all areas of the restaurant with respect. Contribute to the cleanliness and organization of the space at all times.
  • Act in a professional manner and represent il Buco Alimentari & Vineria graciously whether you are in house, traveling, or at another local establishment.

    • Physical Demands & Essential Functions

  • Ability to lift up to 25 lbs occasionally.
  • Standing for 4 to 8 hours per shift with occasional climbing, bending and reaching.
  • Ability to work in a kitchen / restaurant environment with varying temperatures.
  • Fluency in both written and spoken English required, where essential for effective job performance (e.g., client-facing, safety-critical, or communication-intensive functions).
  • Professional appearance and grooming required, in accordance with Company standards outlined in the Employee Handbook.

    • REQUIREMENTS :

  • 2-3 years experience in a high-volume, fine-dining restaurant
  • Flexible schedule : Ability to work AM, PM, Weekends and Holidays
  • Experience with Resy, or comparable reservation system
  • Excellent communication and problem solving skills
  • Able to maintain a professional, yet welcoming and friendly demeanor at all times
  • Please provide 2 professional references when applying
  • RESUME IS REQUIRED

    • Want to learn more about us? Check out our website : www.ilbuco.com, or social media @ilbuco_av @ilbuconyc @ilbucovita @bottega_ilbuco

    il Buco Alimentari & Vineria is proud to be an Equal Opportunity Employer

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