Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations?
Curious to be at the heart of where innovation meets customer obsession? Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps.
We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
As a reduced time CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun.
You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers.
You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
- Work with a manager to maintain the physical safety and quality standards of the site
- Work in a fast changing and ambiguous environment
- Perform additional duties, as assigned
- Work flexible hours including nights, weekends, and holidays
- Work 30-39 hours / week
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
We are open to hiring candidates to work out of one of the following locations :
West Lafayette, IN, USA
BASIC QUALIFICATIONS
- 1+ years of floor leader or other leadership, or 1+ years of Amazon experience
- 3+ years of retail or customer facing, or 1+ years of Amazon experience
- High school or equivalent diploma
- Are 18 years of age or older
- Experience in training others
PREFERRED QUALIFICATIONS
- Knowledge of Amazon devices and Amazon services
- Experience in merchandising or planogram
- Experience managing inventory in warehousing, retail or distribution setting
CXO Site Lead, Customer Experience Operations
As a reduced time CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for o...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Operations Manager
LHH is seeking an Operations Manager for a Direct Hire, Permanent Placement position with a long-standing client in Indianapolis, IN. Oversee operations and engineering personnel, develop KPIs, and partner with the Plant Manager to achieve organizational objectives. If you or someone in your network...
Accounts Payable Manager
Our client, a dynamic insurance company, is seeking a skilled TPA (Third-Party Administration) Manager to oversee their critical Accounts Payable operations. Are you a seasoned Accounts Payable professional with a knack for leading high-performing teams?. As a TPA Manager, you will play a pivotal ro...
Customer Service Representative
Customer Service Dispatcher (Remote - work from home). Demonstrated commitment to excellent customer service. Meticulousness in handling customer inquiries and coordinating service work. Deliver outstanding support to potential and existing customers. ...
Customer Service Specialist
If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you!. Responsible for customer satisfaction metrics related to customers serviced. Schedule, organize, and execute service work through vendors collaboratively with Customer Care...
Customer Service Representative
In partnership with over 4,000 world Customer Service Representative, Customer Service, Representative, Mechanical, Industrial, Retail. Customer service professionals - don't pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more...
Senior Manager - Software, Cloud Operations And Productivity Engineering (cope)
Locations: VA - Richmond, United States of America, Richmond, VirginiaSenior Manager - Software, Cloud Operations and Productivity Engineering (COPE) Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive ...
Customer Service Representative
Customer Service Representative. Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer servic...
Assistant Manager, Customer Operations - Tippecanoe
Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. As an Assistant Manager, you set the tone for the st...