Marketing & Sales Associate

Emerald Heights, is a 5 star retirement community located in Redmond, Washington. We are dedicated to providing our residents the best senior living experience in the Puget Sound area and offer a full continuum of care from independent living to assisted living, skilled nursing and memory care.

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In the sales associate role, the primary function is to support Emerald Heights and Emerald Communities’ goals by making sales, thus achieving the goals of the Marketing Department.

Pay : $25.00 - $30.15 based on experience

This role is commission eligible - + $50,000-$80,000

We offer :

100% paid medical, dental and vision, employer paid life insurance and AD&D for employees working 30+ hours / week (Option to buy-up if desired).

In addition, we offer a Flexible Spending account for medical and childcare reimbursements with a $500.00 rollover feature (No Rollover on childcare) AND the option to purchase Long Term disability insurance.

Eligibility begins the first of the month following 30 days of employment. Employees are able to enroll in our company’s 403(B) plan (Eligibility on 403b 20+ hours per week) We match 50 cents for every dollar saved up to 10% of your annual salary.

Matching begins the first of the quarter following 1 year of employment. Full-time employees are eligible to accrue up to 16 paid time off days, 6 paid holidays and 3 personal days.

Pro-rated paid time off is available to part-time employees.

Primary Responsibilities :

• Recommend and implement approved programs that provide a smooth transition for incoming residents, coordinating with future residents and families, movers, and Emerald Heights staff.
• Manage inquiry calls, lead follow-up, appointment generation, and prospect tours.
• Maintain accurate records on prospect leads, activity, and sales records.
• Track telephone, e-mail, and appointment activity as a means of monitoring effectiveness of marketing programs, including entering initial resident information into CRM.
• Assist with, and follow established move-in policies and procedures, to ensure successful new resident move-in and in-house moves.
• Communicate the Emerald Heights life care program to prospective residents.
• Interpret and explain resident contract documents, and Emerald Heights policies, to prospects.
• Prepare accurate and timely records and contract documents for sales and move-ins.
• Maintain and update move-in calendar.
• Verify receipt of medical and financial approval forms; distribute to appropriate staff for review and approval prior to move-in.
• Ensure all cancellations are followed up and handled properly.
• Seek out appropriate professional networking opportunities as a means to increase awareness of Emerald Heights.
• Participate in marketing strategy planning meetings as requested.
• Participate in staff meetings and resident functions as appropriate and requested.
• Assist with open houses and special events.
• Comply with Emerald Heights policies and procedures.
• Other duties as assigned.

Required Knowledge, Skills and Experience :

• Must possess, as a minimum, a high school diploma.
• At least two years’ experience in working with the public in face-to-face interaction and at least two years’ experience in sales / marketing, preferably with a senior adult population.
• Experience with Microsoft Office : Word, Excel, PowerPoint, and Outlook.
• Professional demeanor.
• Good judgment and decision-making skills.
• Tact and understanding of social, psychological, and emotional needs of residents.
• Ability to maintain confidentiality.
• Effective organizational skills.
• Ability to deal with multiple priorities / demands.
• Ability to learn and troubleshoot other computer software programs as needed (i.e., Salesforce).
• Effective oral and written communication in English.
• Regular, predictable, and dependable attendance.

All Emerald Heights employees must pass a criminal background check and other pre-employment requirements. We are an E-Verify employer.

Emerald Heights is an equal opportunity employer.

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