Warehouse Office Lead
Job Description
- Check the Warehouse Department email inbox each morning and throughout the day, to identify which emails need to be sent to which people and other departments
- Regularly communicate in-person and via email any need-to-know information to other departments
- Respond to various emails from clients and other departments
- Occasionally speak with clients over the phone to better resolve issues in a timely fashion
- Coordinate client visits (i.e. viewings ) to the warehouse to review their items in our inventory
o Take notes of client requests and any follow-ups
o Insure proper chain of custody of correct paperwork to correct items
o Send emails to clients confirming whatever the clients’ instructions were to the company
Coordinate the repairs of furniture items for clients
o Reviews damages on the floor and advises the team on how to proceed (report, not report, attempt cleaning, suggest repair quote
o Contacts the company’s repair service providers for estimates and completion dates
o Emails updates to the company managers and the client
Be the face of the company to clients on email, on the phone, and in-person
Requirements
- Bilingual in English and Spanish
- Strong email and verbal communication skills
- Strong in-person customer service interpersonal skills
- Demonstrated organizing and project management skills
- Demonstrated ability to work with different software programs
- Approximately 7 : 30 am to approximately 5 : 00 pm, Monday through Friday
o Must demonstrate reliability, dependability, professionalism in attendance, attire, and responsiveness / follow-up to co-workers and clients
Warehouse Office Lead
Check the Warehouse Department email inbox each morning and throughout the day, to identify which emails need to be sent to which people and other departments. ...
Warehouse Office Lead
Check the Warehouse Department email inbox each morning and throughout the day, to identify which emails need to be sent to which people and other departments. ...
Warehouse Office Lead
Check theWarehouse Department email inbox each morning and throughout theday to identify which emails need to be sent to which people andotherdepartments. ...
Warehouse Office Lead
Check the Warehouse Department email inbox each morning and throughout the day, to identify which emails need to be sent to which people and other departments. ...
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