Director Quality Assurance, Business Insurance Operations

Who Are We?

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category : Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range : $97,400.00 - $160,600.00

Target Openings : 1

What Is the Opportunity?

This Director Quality Assurance directs a team dedicated to Quality Assurance reviews of Business Units within Business Insurance Operations.

With limited supervision, will drive resolution of problems, changes in strategic direction, optimize operational effectiveness, effectively communicate, ensure compliance and quality, drive for productivity, train and educate as needed, facilitate system changes and rollouts, and act as the primary tactical liaison between Quality Assurance and each market Operations representative.

This position will lead a team within the QA organization and shall be responsible to provide coaching, development, direction, ensure high performance, strive to achieve objectives.

What Will You Do?

• Participates and / or initiates long and short term business strategies for respective function to continually enhance operational effectiveness enabling a competitive edge.
• Drive initiation, planning, approval process and execution of new or existing projects and initiatives.
• Prioritization of business objectives / deliverables.
• Assesses current systems, best practices, quality, service and staff making adjustments to ensure organization stays in line with operations, marketing, sales, underwriting and product initiatives.
• Review and analyze financial and operational results to monitoring operational effectiveness, taking corrective action as necessary.

Provide analysis of management information to respective customers, working with them on tactical and strategic measures needed to improve results.

• Act in a collaborative capacity with Field Operations, etc. to resolve problems / issues quickly. Establish priorities and make workflow decisions.
• Establish and maintain positive and productive relationships through on-going dialogue within the management of each Market within an organization.

Meet with them to assess operations performance and identify / resolve issues / problems.

Develop and maintain effective relationships with internal resources (e.g., Corp Audit, Operations, other Corp Partners, etc.

to coordinate the review of appropriate Corporate procedures.

• Perform all necessary staff management functions to support profit, growth and expense management goals.
• Perform all necessary staff development and coaching functions to support individual development, growth, progressive responsibilities, and career advancement.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelors degree and professional designations (CPCU, PMA, IAA) a plus.
• Comprehensive Knowledge of :
• Proven leadership skills, effective management abilities in dealing with diverse and complex issues affecting the success of the supported business organization.
• Working knowledge of Travelers policies, practices and procedures.
• Ability to interact and communicate effectively.
• General Knowledge of :
• Property Casualty line technical expertise.
• Systems background, ability to identify and analyze management information in conjunction with performance evaluation.
• Work Force Management.
• Advanced Skills / Competencies in :
• Leadership / Accountability
• Communication
• Relationship Management / Customer Focus
• Analytical Thinking
• Judgment / Decision Making
• Teamwork
• Change Management / Resilience
• Credibility

What is a Must Have?

• Minimum 7 years of experience in an Insurance related field required.
• Minimum 5 years in an Operational Insurance experience required.
• Minimum 2 years in a management role required.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals.

In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs.

Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .

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