Remote Resort Booking Agent

Are you passionateabout delivering excellent customer service and assisting clientswith their accommodation needs We are looking for dedicated RemoteResort Booking Agents to join our team.

You will be responsible forsecuring hotel reservations providing detailed information aboutvarious properties and ensuring a seamless booking experience.

Strong communication skills attention to detail and a commitment tocustomer satisfaction areessential.

WhyJoinUs

No Prior Travel Experience Needed : We value passion and theright skillset over previous travelexperience.

Comprehensive Training : Benefit from indepth training and anoptional mentorship program to set you up forsuccess.

Competitive Commissions : Enjoy industryleading travelcommissions that are among the best in themarket.

Responsibilities

ClientInteraction

Respond to inquiries about hotel availability rates andamenities.

Assist clients in selecting the most suitable hotels based on theirpreferences andbudget.

ReservationManagement

Book hotel accommodations using reservationsystems.

Confirm reservations process payments and provide bookingconfirmations.

ProductKnowledge

Stay updated on hotel industry trends new properties andpromotions.

Maintain a comprehensive understanding of various hotels includingroom types facilities andservices.

CustomerService

Deliver exceptional customer service by addressing inquiriesconcerns and specialrequests.

Assist clients with modifications cancellations and rebookings asneeded.

SalesandUpselling

Upsell additional services such as room upgrades transportation andpackagedeals.

Meet or exceed sales targets through effective communication andpersuasion.

CommunicationwithHotels

Liaise with hotel representatives to negotiate rates resolvebooking issues and secure special arrangements forclients.

Build and maintain positive relationships with hotelpartners.

Documentationand RecordKeeping

Ensure accurate and complete documentation of allbookings.

Keep detailed records of client preferences special requests andfeedback.

ProblemResolution

Address and resolve any issues or discrepancies related to hotelbookings promptly andprofessionally.

Collaborate with other departments to resolve complex customerconcerns.

Requirements

Excellent verbal and written communicationskills.

Strong attention to detail and organizationalabilities.

Familiarity with hotel reservation systems and bookingplatforms.

Salesoriented with a track record of meeting or exceedingtargets.

Ability to work in a fastpaced environment and handle multipletaskssimultaneously.

Knowledge of geography travel destinations and hotel industrytrends.

EducationandQualifications

High school diploma orequivalent.

Certifications in travel and tourism provided (e.g. CertifiedTravelAssociate).

Interestedcandidates should submit their information to join our dynamic teamand start making a difference in the travelindustry!