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Job Title : Manager Dedicated Customer Care
Location : Parque Logistico San Martin Obispo Park II, Calle Barranca Honda final s / n, Lote 2, Zona San Martin Obispo, autopista Chamapa Lecheria, 54769 Cuautitlán, MEX, Mexico
Responsibilities :
- Oversee all representative activities, including coaching, calibration, and monitoring with support of the QA team.
- Management, support, and follow-up on top accounts - $15M Revenue Generation / 40M Pcs.
- Performance analysis generation for each client.
Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees : Operational, Clerical, Mechanical / Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.
Management responsibilities include disciplinary action up to and including dismissal.
Qualifications :
- Planning & Organizing Skills
- Judgement & Decision Making Skills
- Leadership Skills
- Project Management Skills
- Written & Verbal Communication Skills
- Two years University / College or equivalent
- Language : Proficiency in English, TOEIC 750 min.
- Call center knowledge / experience
- Three years management experience in a service environment preferred.
Job Posting End Date : 2024-10-10
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LM872: Manager Dedicated Customer Care
Job Title: Manager Dedicated Customer Care. ...
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