A company is looking for a Senior Manager, IT Service Management Office (SMO) to establish and enhance IT Service Management practices globally.
Key ResponsibilitiesRecruit, develop, and manage a high-performing team of Service Management professionalsDevelop and implement a Service Management strategy and a three-year roadmap for ITSM and ServiceNowCollaborate with IT leadership and the ServiceNow team to drive service management transformation and continuous improvementRequired Qualifications, Training, and EducationBachelor's degree in computer science, information systems, or related field, or equivalent experience (12-14 years in IT Service Management)ITIL Certification - V4 Managing Professional or V3 Expert5+ years of ServiceNow platform experience, including Incident, Change, Problem, and Asset Management modules5+ years of experience delivering transformative service management programs5+ years of management experience leading high-performing teams
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Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to of...