Employee Relations Specialist

Job Summary

Employee Relations Specialist

Fully remote, 25 / hour +, contract to hire.

RESPONSIBILITIES

Handle escalated queries from tier 1 and 2

Tier 3 ER case management & documentation, managing cases through to resolution with the help of internal Legal function and / or external legal providers if necessary

Covers ER inquiry, disciplinary action, progressive performance management, policy breach, investigations, Driver standards of conduct, Agency claims, unemployment and terminations.

Understands and assesses risk based and seeks assistance and / or escalates as necessary. Recorded on case management tool

Feedback loop for line managers & employees

Employee and ethics line investigations

Ongoing support and feedback with people managers on employee relations issues. Coaching of people managers

Liaison with internal legal or external legal advisors on ER reporting, analysis and insight

Execution advice & support from an ER / LR perspective to organization change programs (e.g. organization changes), acquisitions and terminations

Unemployment processing

Ongoing support and consultation with people managers on day to day employee issues e.g. disciplinary advice

Issuance of termination documents

Continual review of documented processes to ensure consistency across all ER specialists. creation or modification needs are elevated to appropriate levels to include PSP roles

QUALIFICATIONS

Bi-Lingual / French Preferred

Bachelor's degree preferred

5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise

2+ years working in a regional shared services organization a plus

Demonstrated experience of, and focus on, proactively managing customer relationships

Must possess demonstrated understanding of continuous performance measurement

A track record of identifying opportunities for continuous process improvement - keeping it simple

Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment

Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be

Being courageous when we need to push back and say no, or pull them to lead them to a different place

Exceptional conflict resolution skills

Ability to work effectively in high-pressure, fast-paced situations that require sound decision making

High degree of comfort with change, with the skill to easily shift priorities to meet business needs

Strong analysis and problem solving skills, able to carry out root cause analysis

ACLT