Assistant House Lead

Assistant House Lead

Division : Institutional Advancement

Department / Office : O'Shaughnessy Theater

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St. Catherine University invites applications for an Assistant House Lead of The O'Shaughnessy.

Since opening in 1970, The O'Shaughnessy has presented an array of both local and national performing arts companies. The O'Shaughnessy's mission is to support St.

Catherine University's mission to educate women to lead and influence. It presents annually a world-class series of artistic offerings that center themes of social justice and women's voices, produces University Events that invite the general public's participation and broaden academic engagement, and hosts select community events.

The Assistant House Lead is responsible for managing front of house staff, ticket office operations and patron services, in partnership with the House Manager.

The Assistant House Lead ensures the smooth running of all Front of House operations for events held at The O'Shaughnessy by exhibiting excellence in customer service.

Responsibilities Include :

• Hold usher meeting to provide information on the event and make work assignments.
• Coordinate between stage manager and ushers the opening of the house and start and end of intermission.
• Manage emergency situations with House Manager including evacuation, first aid, notifying and escorting paramedics, obtaining witness statements and completing any required paperwork.
• Set up any lobby merchandise tables and displays.
• Coordinate general lobby and house clean-up with usher staff.
• Meet with House Manager to clarify event needs and any special circumstances 90 minutes before performance start time.
• Arrange for accessibility needs.
• Ensure a clean and safe working environment for all staff and patrons.
• Assist late comers or patrons with special seating needs.
• Prepare and ready bank deposits for concession and merchandise sales.
• Complete Front of House report for event.
• Balance all cash bags and cash boxes after each event for correct settlement and deposits.
• Report any broken seats, light bulbs, doors or other safety or maintenance issues to appropriate departments.
• Report any problems or situations requiring further attention to House Manager on duty.
• Assure timecards / sign in sheets are completed and signed by ushers.

St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders.

Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching.

Committed to excellence and opportunity, St. Catherine enrolls students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening / weekend / online formats.

Minimum Qualifications :

• High School Diploma (GED)
• 1-year of usher experience at The O'Shaughnessy
• 1-3 years of customer service experience
• Available to work a varying schedule dependent on performance schedule, including nights, weekends and daytime hours

Preferred Qualifications :

Excellent communication skills, including written, verbal and interpersonal* Excellent customer service and management skills, including the ability to supervise others and respond effectively to people of all cultures* Ability to think quickly and make decisions promptly* Strong keyboarding, phone, and internet research skills* Punctual and reliable* Understanding of basic bookkeeping skills, including working with sales (handling cash, making change, giving / keeping receipts), creating deposits, and balancing sales activity per event.

We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency.

Consistent with the university's commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

Application instructions :

Posting Number : 20220610-STAFF

Posting Start Date : 10 / 24 / 2024

Application Deadline : 10 / 31 / 2024

To apply, visit https : / / stcatherine.peopleadmin.com / postings / 9336

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St.

Joseph of Carondelet to "love of neighbor without distinction" and provides a learning and working environment that is enriched by the diversity of all our members.

Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply.

Should you need an interview accommodation please contact us at [email protected] or 651-690-6565.

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