A company is looking for a Senior Technical Support Analyst to assist customers in effectively utilizing their software to meet business objectives.
Key ResponsibilitiesManage service request tickets, document challenges, and provide timely updates until resolutionCollaborate with team members and lead mentoring sessions to enhance team effectivenessDevelop and demonstrate advanced SQL skills to support customer needs and software utilizationRequired QualificationsBachelor's degree or equivalent experience5+ years of technical, financial, or related customer support experience in a software environmentIntermediate to advanced knowledge in Microsoft SQL Server, MS Office, Smartsheet, and SalesforcePrior knowledge or experience in the legal finance sector or similar financial systems environmentElite software experience required
Senior Technical Support Engineer
A company is looking for a Senior Technical Support Engineer to provide enterprise-level support to customers and partners. ...
Global Operations Business Analyst-Technical Business Support
Ability to provide necessary support to enable architects, technical and business system analysts to formulate and implement technical solutions . The Business Analyst empowers customers to succeed with the develop and implementation strategic technology solutions and support. Bridge technical teams...
Senior Technical Support Specialist
Technical Support Specialist to join their Premier team, supporting enterprise customers. ...
Technical Support Analyst
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. The primary responsibility of the Analyst is to provide exceptional support to our clients by handlin...
Senior Application Support Analyst
A company is looking for a Senior Application Support Analyst to assist customers in effectively utilizing their software to meet business objectives. ...
Senior Technical Support Engineer
To learn more, visit Mattermost is seeking a talented Senior Technical Support Engineer based in the US, preferably on the East Coast, to support our growing number of US Federal and Government customers. The ideal candidate will be adept at managing support tickets via Zendesk and possess a strong ...
Senior Principal Support Analyst, CSO, WM-i (Atlanta, GA)
Senior Principal Support Analyst, CSO, WM-i (Atlanta, GA). Senior Principal Support Analyst, CSO, WM-i positions offered by Manhattan Associates, Inc. Manage technical training from more senior perspective. Requires a four-year bachelor’s or foreign equivalent degree in computer science, engineering...
Senior Data Analyst, Support Analytics
Reporting to the Senior Manager of Support Analytics, you will play a pivotal role in identifying areas where our Customers, Support Engineers, and Support Leadership can optimize their efforts. Technical Understanding: Strong technical background with the ability to grasp and convey highly technica...
Senior Technical Support Engineer - Japanese
Your Impact - Responsibilities: In your role as a Senior Technical Support Engineer, you are the first point of contact for Signature Success customers experiencing technical challenges. Senior Technical Support Engineer - Japanese. Our global support environment is customer-focused, fast-paced, and...
Senior Technical Support Engineer
Senior Technical Support Engineer Req ID FY|COS|#4 Location(s) Atlanta, Georgia, USA; Work arrangement(s) Fully Remote (works exclusively from home) Your opportunity As a New Relic Support Engineer we like you know more about our products than any other function and feel a sense of pride and satisfa...