Technical Support Analyst

ABOUT THIS POSITION

As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction.

Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful.

The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback.

Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.

WHAT YOU'LL DO

Answer incoming support calls

Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries

Respond to written email inquiries from our customers

Document, investigate and resolve customer issues to resolution

Identify client concerns and engage appropriate internal resources to ensure timely resolution

Abide by phone schedule to ensure sufficient availability for receiving inbound calls

Document all client interactions - phone calls, emails, work effort,etc

Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information

Consistently meet performance standards as set forth in the quality guidelines

Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints

Ability to demonstrate professionalism in communicating with clients and payers both written and verbally

Ability to workself directed

Availability to work extended hours when needed

Appropriately escalates issues and concerns in order to achieve timely resolution

Perform other duties and / or projects as assigned by management within the area of responsibility and control

WHAT YOU'LL NEED

Must have experience working in medical billing and / or with HCFA 1500 / CMS 1500 and / or with UB-92 / UB-04 (with demonstrated knowledge)

Exceptional client service skills

Technically savvy with excellent troubleshooting and analytical skills

Working knowledge of EDI files (Preferred)

Demonstrated verbal and written communication skills

Self-motivated with the ability to multitask, work independently, and work in a team setting

Strong sense of urgency

Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)

Bachelor degree (Preferred)

optimistic & fun.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups
30+ days ago